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Housekeeping Supervisor

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Toronto, Canada Easton's Group of Hotels Inc. Full time

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

**About the Hotel**:
Welcome to the vibrant Holiday Inn Toronto International Airport, where excitement and comfort collide Boasting 451 rooms and owned by Easton's Group of Hotels, we're just minutes from Pearson Airport. Indulge in our expansive restaurant and bar and explore over 20,000 square feet of versatile banquet space.

**Benefits**:

- Health, Vision, and Dental Coverage
- Wellness Days
- Employee Social Events
- On-Site Parking
- Onsite Gym/Pool
- Retirement Saving Plan / Deferred Profit-Sharing Plan
- Career Development
- Hotel Discounts at IHG

**_ Holiday Inn Toronto International Airpor_**_t_ is looking for someone to join our housekeeping team as Housekeeping Supervisor This is an excellent opportunity for someone who wants to grow their career in the hotel industry.

**What are the requirements this role?**
- Minimum: High School Diploma or equivalent. Some college is an asset.
- 1-2 years of housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. Must speak fluent English.
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
- Basic mathematical skills are used occasionally.
- May be required to work nights, weekends, and/or holidays.

**PHYSICAL DEMANDS**: This job requires the ability to perform the following:

- Carrying, pushing, or pulling, lifting items weighing up to 50 pounds.
- Remain stationary for extended periods.
- Frequently standing up and moving about the facility
- Frequently handling objects and equipment to maintain the facility.
- Frequently bending, stooping, and kneeling.

**What will you be doing as Housekeeping Supervisor?**
- Assist with scheduling and room assignments to ensure proper coverage.
- Monitor performance and recommend disciplinary action per company rules and policies. Alert management of potentially serious issues.
- Ensure all staff is properly trained and have the tools and equipment to effectively carry out their duties.
- Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed
- Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
- Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
- Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
- Respond to guest complaints, and special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Control expenses and minimize waste within all areas of housekeeping.
- Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating logbooks, etc.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Check guest rooms to ensure guest satisfaction.
- Report, turn in, and/or log all lost and found items according to established procedures.
- May regularly assist with deep cleaning projects.
- May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning.
- Assist with other duties as assigned.

**HEALTH & SAFETY**

Because safety is a management responsibility, department managers are held directly accountable for safe work practices and control of physical hazards in their areas.

**Duties and responsibilities**
- Detect and eliminate, or report for correction, all physical hazards, and unsafe conditions immediately by completing a safety work order. Perform random ch