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**About The SoHo**:
The SoHo Hotel & Residences, a member of Preferred Hotels and Resorts, is the most sought-after luxury hotel in the City of Toronto. We achieve this by offering our guests an unprecedented hotel experience in a unique and stylish environment.
We pride ourselves in offering some of the largest and most spacious hotel rooms and suites in Downtown Toronto.
Every aspect and detail of The SoHo Hotel’s accommodations has been fashioned for our guests’ comfort and pleasure, from exquisitely comfortable furnishings and state-of-the-art technologies to the stunning views and second-to-none amenities and services.
The SoHo Hotel offers 89 redesigned rooms and suites featuring an 80 sq. ft. dressing area, marble bathrooms, and heated floors provide a space for guests to relax, rejuvenate, work or celebrate a special occasion. Our rooms and suites are double the sizes of other luxury hotels in Downtown Toronto.
- The SoHo Residences Apartment Hotels at The SoHo Hotel _consists of 56 luxurious apartment units for comfort and practicality.
**About the Position**:
The role will report directly to the **Director of Housekeeping** and will oversee a team of Room Attendants and Housepersons. It involves supervising and coordinating daily housekeeping operations, ensuring high standards of cleanliness and efficiency. The Housekeeping Supervisor will also assume leadership responsibilities in the absence of the Director of Housekeeping, or as directed by the **Director of Housekeeping** or **General Manager**.
**DUTIES & RESPONSIBILITIES**
- Room checking in the Hotel and Residences.
- Assist in special projects as required by the Housekeeping Department (e.g. linen inventory).
- Monitor staff productivity in the Housekeeping Department.
- Utilize the existing par levels for all items ordered and ensure that the Department is informed if supplies are running low.
- Ensure that all service standards are adhered to, as established by company policy, CAA and Preferred Standards.
- Anticipate and follow up on our guests’ needs in advance, based on availability or information and proactively resolve their concerns.
- Perform the daily opening and closing of the Housekeeping Department as per training.
- Collect daily reports and prepare Turndown reports.
- Ensure that the Housekeeping office is kept tidy and organized before, during and on the completion of your shift.
- Ability to communicate all requests in a timely manner.
- Ensure that guest room inspections are maintained at a minimum of thirty (30) per day with an average inspection score of 97%.
- Inspect daily, all guest rooms and Residences according to the checklists ensuring quality standard and appearance to the image of the SoHo.
- Ability to efficiently resolve and co-ordinate any service complaints that are brought to your attention.
- Maintain and participate in training programs for staff, to meet SoHo standards.
- Maintain high morale, minimize turnover, and concentrate on staff development on an ongoing basis.
- Demonstrate a positive attitude at all times and promote your department.
- Endeavour continuously to motivate staff through feedback and constructive suggestions.
- Maintain an effective flow of communication to and from Housekeeping to all departments and ensure all supervisors, Room Attendants, Turndown Attendants and Housemen are kept informed of items that concern them.
- Ensure cleaning supplies are correctly labeled and used as per WHMIS standards.
- Constant awareness of Health & Safety Standards.
- Maintain clean and tidy pantries.
- Ensure that all equipment is in good working order.
- Supervise all Housekeeping department job groups.
- Coordinate maintenance requests and ensure their follow-up.
- Other duties and responsibilities as assigned.
**QUALIFICATIONS & REQUIREMENTS**
**Experience**:
- Minimum 2-3 years of supervisory experience in Housekeeping within a 4-star hotel property.
- Familiarity with the Rooms Division in a hotel environment is an asset.
**Availability & Scheduling**:
- Must have the flexibility to work weekdays, weekends, and statutory holidays.
- Availability for shifts between 7:30 AM and 9:30 PM, with occasional extended hours when required.
**Technical Skills**:
- Strong ability to balance multiple priorities and adapt to changing demands.
**Communication & Leadership**:
- Clear and concise written and verbal communication skills to liaise effectively with housekeeping teams, management, and other departments.
- Proven experience in team building, morale boosting, and fostering a positive work environment.
**Organizational Skills**:
- Excellent organizational and time management abilities to meet deadlines in a fast-paced setting.
- Strong attention to detail to ensure the highest cleanliness and service standards.
**Customer Service**:
- Exceptional customer service skills to uphold guest satisfaction and hotel standards.
**Personal Attributes**:
- Professional, positive attitude
