Enrolment Services Officer

**Company Overview**:
Acsenda School of Management (ASM) is a private higher education institution offering degree programs in business, hospitality, and management in British Columbia, Canada. With international students from over 50 countries, ASM is committed to teaching excellence and quality programs that prepare students to work in selected sectors of the global labour market, providing an international perspective on learning and individualized attention to supporting student success.

**Primary Purpose**:
In addition to providing excellent customer service support to students, the Enrolment Services Officer is accountable to the Registrar for providing accurate information related to all policies and procedures related to Enrolment Services and maintaining the privacy and security of student information.

**Key Responsibilities**:

- Facilitates students’ registration and enrolment, each term in accordance to established policies and processes.;
- Advises students on requirements for the courses, course sequences, program plans, approved term breaks, etc.;
- Responds to inquiries to the Enrolment Services office and provides appropriate services in accordance to ASM policies, procedures and guidelines;
- Maintains current, up to date and accurate data in Student Information System and monitors expiry dates and completeness of records.
- Assist the Assistant Registrar, Associate Registrar and Registrar with creation and maintenance of reports relating to immigration and Study Permit success rates.
- Assists the Assistant Registrar, Associate Registrar and Registrar with tasks relating to immigration, study permit success rates and study permit renewals.
- Prepares letters for students on matters of academic progress, academic discipline, and student appeals.
- Assists with graduation processes for students including preparation of degree audits, preparation of graduation documents, updating of official files and records and organization of the Convocation ceremony.
- Writes and prepare correspondence, reports, and other documents on behalf of the Registrar.
- Receives and acts upon, in a timely manner, official document requests submitted by students.
- Maintains and organizes electronic and hard copy records and files for students;
- Final archiving of copies of student’s official transcripts and diplomas;
- Supports student success and retention initiatives;
- Refers students to the appropriate faculty and staff or academic counselling or for pursuit of appeals or complaints;
- Assists in orientation, arrival and registration of new students;
- Assists with student admissions as required;
- Supports transfer credit evaluation process.
- Monitors records on student payments, payment plans and follows up with students as required.
- Process student payments related to tuition and other fees;
- Assists with the collection and maintenance of statistics for planning and reporting purposes (internal, external and government).
- Assists with transfer credit evaluation and input.
- Assistance in maintaining and updating the SIS and BC Transfer guide with regards to transfer credit and articulations.
- Serves on committees as required.
- Other duties may be required.

**Qualifications, Experience & Technical Skills**:
**Experience and Qualification**
- Minimum of a bachelor level degree (required)
- Experience in administrative support preferably in a post-secondary Institution;
- Experience preparing and maintaining student records;
- Experience with electronic student information system and database management;
- Experience of registration management process from recruitment through admission to graduation, including transfer credits, prerequisites, and academic standing;
- Knowledge of the post-secondary degree enrolments and grade reporting requirements

**Skills and Competencies**
- Leadership
- ability to provide guidance and advice to students about course requirements, program plan and approved break according to ASM academic policy, rules and regulations;
- Planning and Organizing - ability to work independently with excellent organizational skills. Able to work in multi-tasking environment, with frequent Interruptions. Able to plan work schedule and meet deadlines,
- Administration - Very detail-oriented and accurate with assigned work. Maintains confidentiality of records and information;
- Communication - good listening and communication skills with students, as well as with internal faculty/staff and external colleagues. Able to communicate in a diverse and multi -cultural environment; has strong, effective writing skills;
- Analytical and problem-solving skills - Can exercise judgement and take initiative to identify and respond to issues and provide recommendations for solutions to more complex problems.
- Interpersonal, influencing - ability to relate in a professional and helpful manner with tact, discretion and diplomacy, conflict resolutions skills, persuasive in convincing students to un