Patient Care Coordinator

**The role**:
An integral member of Zulu Medical Cosmetics team, the Patient Care Coordinator is the first point of contact and therefore plays an active role in ensuring patients receive the utmost care. The Patient Care Coordinator works with all members of the Zulu team in a coordinated and collaborative effort to engage, encourage and support patient health & wellness and is responsible for fulfilling a variety of duties in both the front and back of the office, including billing support, scheduling, patient communication and filing. Duties are as follows and not limited to:
**Job Type**:
**Offers and Perks**:

- The opportunity to work alongside a team of highly-skilled professionals.
- Extremely competitive wages and bonuses.
- Employee incentives and perks.
- Ongoing paid training and professional development opportunities.
- Consistent work hours.
- Supportive team dynamics and regular opportunities for collaboration.
- Excellent mentorship and leadership.
- Safe, supportive and tolerant workplace.

**Expectations for the Role**

**General Duties**
- Welcomes patients as they arrive to the clinic and provides the necessary paperwork for their visit.
- Coordinates the flow of patients in the examination and treatment areas to ensure efficient use of the facility and the physician's, nurse’s and technician’s schedule.
- Maintains patient accounts by obtaining, recording and updating personal and financial information.
- Coordinates follow-up appointments, arranges complex appointments and ensures the management of waitlists.
- Prepares examination rooms with necessary medical supplies.
- Maintains inventory of medications, supplies, products and follows all procedures pertaining to inventory and orders.
- Provides a variety of administrative duties within clinic such as data entry, e-faxes, scanning, supply orders and other related tasks, as required.
- Ensures the protection of patients' privacy by maintaining confidentiality of personal and financial information.
- Daily cash outs and maintaining clinic cash drawer.
- Perform daily clinic closing duties and general upkeep as needed.

**Patient Booking and Appointment Preparation**
- Process incoming referrals to physician.
- Assist with bookings for patients and send electronic forms accordingly.
- Send patient appointment notification reminders.
- Book patients for all consultations, procedures, treatments and follow ups as necessary.

**Patient Care**
- Receive, greet and direct patients during their visit. Explain consent form to patients; answer any questions and record consent.
- Assist with booking follow-up appointments needed.
- Follow-up or assist with individual patient’s visit needs, e.g., arranging transportation home, reminding them to bring certain items to follow-up appointments, etc.
- Transact purchases of retail and service items when checking out patients.

**Post-appointment Patient Services**
- Receive, scan and distribute incoming mail, labs, consults, prescription requests, special authorization requests and diagnostic imaging reports to the team.
- Assist team members with administrative duties as needed.

**Required Education**:

- Experience in a Medical Office required.
- Experience in a Medical Aesthetics/ Dermatology Clinic considered an asset.

**Required Experience, Knowledge & Skills**:

- Must possess a strong work ethic, be self-motivated with the ability to work independently with mínimal supervision.
- Knowledge of medical terminology and medical records management.
- A professional and courteous disposition.
- Ability to multi-task in a fast-paced environment and manage time efficiently to prioritize changing priorities.
- Meticulous attention to detail and records maintenance skills.
- Excellent written and oral communication skills with the ability to empathize with patients.
- Excellent customer service skills, providing high quality care to clients from the moment they walk into the clinic until the moment they leave.
- A genuine interest in the well-being of patients.
- Team player attitude and the ability to work effectively in a team setting, contributing to a positive and collaborative work environment.
- Adaptability - flexible and able to adjust approach to meet changing demands and situations including dealing with diverse people and personalities in a fast-paced environment.
- Experience with various forms of information technology; medical clinic software systems, internet, Microsoft software (Word, Outlook, Excel).
- Professional phone etiquette/ skills.
- Guest booking/ calendaring/ scheduling.

**Asset Qualifications**:

- Sales experience in a related customer service field (health and wellness, spa, medical, fitness, retail) (preferred).
- Medical terminology experience (preferred).
- **Experience using Med Access EMR, Envision/ PatientNow Booking Software, Brightsquid, UMR, Clover POS systems/ membership billings - (preferred).**
- Social media and tech savvy

Pay: $20.00-$25.00 per hour

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