Tour Coordinator

**Company Overview**:

- Do you love to travel? Do you want to share your passion with others and work alongside like-minded individuals? If so, WorldStrides is the place for you Join our team and help students travel the world, gain new experiences, and turn their dreams into reality. Each year, WorldStrides sends hundreds of thousands of students around the globe, many of whom are first-time travelers, while enabling them to view themselves and other cultures in new ways. We need your help to change students' lives through travel _
- WorldStrides is the largest and most trusted student travel organization in North America. We have provided educational travel programs to over four million elementary, middle, high school, and university students since our inception in 1967. Through our two main brands in Canada, Brightspark and Explorica, teachers and students from across the country travel to destinations throughout North America, as well as Europe, Asia, Africa, South America, and Australia. _
- Our mission is “Enriching Students' Lives through Experiential Travel.” We strive to achieve this by extending education into the worldwide classroom and providing unique opportunities for learning through seeing, experiencing, and interacting. WorldStrides has more than 1,500 employees worldwide who are personally committed to providing safe, life-enriching experiences for students. We strive to help teachers make an even greater impact on their students by educating and inspiring them in ways that textbooks alone cannot._

**Role Overview: Tour Coordinator**

**Location**

Toronto - flexible work arrangement

What's In it For You
- Opportunity to generate new business opportunities to fuel personal growth within WorldStrides
- Opportunity to travel and join tours around the world
- Flexible work schedule that provides for on site, remote and virtual office opportunities
- 60% RSP Match, Volunteer Days, 20 days of Paid Time Off (PTO) + Statutory Holidays
- Excellent medical, dental, and vision coverage, along with life and disability insurance
- Tuition reimbursement and certification assistance
- Employee Resource Groups
- Years of Service awards

**Key Responsibilities**:

- **Suppliers**
- Initiate reservations for meals, attractions, destination personnel, etc. as required
- Maintain, update and revise group reservations as required
- Maintain electronic tour files in an organized fashion
- Maintain/update reservation status in customized operating system
- Maintain strong supplier relations
- Negotiate company beneficial rates
- Ensure payments are completed accurately and promptly
- Research destination and supplier information as required
- Address service issues when required
- Compile, update and maintain accurate supplier information and rates
- **Itineraries**
- Review and adjust files completed by Sales Department to verify costs, itinerary inclusions/flow, and drivers' hours
- Evaluate and adjust itinerary timing throughout the reservation process
- Execute client requested itinerary changes
- Finalize and re-confirm itinerary reservations
- Prepare sign off itineraries
- Prepare final travel packages for the Tour Leader and Client for each tour
- Track progress of tour cycle in operating system
- **Communication**
- Maintain strong & efficient communication with Sales, Operations, and Accounting teams
- **Other Duties as Assigned**

**Minimum Qualifications**
- University Degree or College Diploma
- Proficient with Microsoft Office Suite
- Exceptional attention to detail
- Service oriented
- Possess a strong work ethic
- Strong investigative and problem-solving abilities
- A high degree of flexibility is required to adapt to a wide variety of tasks
- Able to work well under pressure
- Advanced time management and organizational skills
- Excellent communication skills both written and verbal

**Preferred Qualifications**
- Knowledge of Travel Industry
- Experience within a travel agency, educational institution, or related industry/environment
- Bilingual in French would be an asset

As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, or local laws.

**Requirements**:

- University Degree or College Diploma
- Proficient with Microsoft Office Suite
- Exceptional attention to detail
- Service oriented
- Possess a strong work ethic
- Strong investigative and problem-solving abilities
- A high degree of flexibility is required to adapt to a wide variety of tasks
- Able to work well under pressure
- Advanced time management and organizational skills
- Excellent communication skills