Service Video Advisor

2 weeks ago

St John's, Canada Steele St. Johns Chrysler Full time

Steele Auto Group is committed to providing the Best Customer Buying Experience and to solidify ourselves as the “Trusted Destination for Everything Auto” for employees and customers alike.

**Steele St. Johns Chrysler** is seeking a** Service Video Advisor **to join our team

As a **Service Video Advisor** with **Steele St. Johns Chrysler**, your primary responsibilities will include creating and presenting video assessments of vehicle service needs to our customers. You will effectively communicate repair recommendations and build trust with clients. If you are a detail-oriented, customer-focused individual with a strong understanding of automotive service, this role provides an opportunity to excel and contribute to customer satisfaction and service department success.

**Responsibilities include but are not limited to**:

- Precise video documentation of repairs on client vehicles
- Proper explanation of the technicians’ vehicle prognosis on video
- Efficient and prompt upload of video to the client
- Cleanliness of service department
- Service department support when and where required
- Organization of internal estimates of pre-owned vehicles
- Organization of new and used vehicle deliveries
- Creation of internal work orders for new vehicle stock
- Collaboration with customer facing service advisors

**Requirements**:

- Be comfortable explaining service processes on camera (voice only)
- Be prompt, punctual and detailed orientated
- Ability to work with mínimal supervision.
- Valid driver’s license and clean driver’s abstract.

**Why Steele Auto?**
- Competitive compensation package, with annual wage review
- Flexible Health and Dental Plans, 6 different cost shared options to meet everyone’s needs
- Enhanced Benefits including Telehealth, Mental Health Support and EFAP
- Retirement Savings Plan with employer match up to 4%, after 5 years up to 5%
- Opportunities for career growth and advancement
- Employee discounts on vehicle purchasing, parts, and service at any of our locations
- A safe, inclusive, and dynamic work environment

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