Program Supervisor

About The Link: Youth and Family Supports

For more than 90 years, The Link has helped youth and families on a journey to healing, hope, and better lives. The organization is dedicated to walking alongside children, youth, and families as an inclusive community, strengthening and empowering a sense of being, pride, and purpose. With over 15 diverse programs, The Link has a community of caring staff that work together to provide support through a 24-hour crisis line, youth resource centers, emergency shelters, mobile crisis teams, specialized foster care, healing homes, job readiness supports, and Skills4Life. With a strong foundation within the community and a focus on connection, unity, and compassion, the organization provides a vital link for youth and families in the province of Manitoba.

SUMMARY: The Link requires an experienced Program Supervisor for a full time position within our new respite home, Kent Road Lodge. This unique home provides welcoming, safe respite for children and youth with mental health challenges in a home-like setting while providing families with a break. Our Lodge staff facilitate supervised overnight visits for children and families involved in Winnipeg., Rural and Northern Child and Family Services. The Program Supervisor coordinates and assists with the daily business operations nurturing an organizational culture in our work environment that promotes alignment with our organizational performance goals, our espoused organizational core values, and our strategic drivers of becoming youth-centric, a center of excellence and building culturally safe services and programs. They do this through thoughtful leadership and effective mentorship of staff as they work to support the youth to engage in healthy activities and develop their own positive, trauma-informed, strength-based philosophy. In addition, the supervisor is responsible for collaborating across various systems to ensure that outcomes are in the best interest of the youth and align with the overall mission and purpose of the program. The Supervisor must work from a person-centered, non-judgmental, trauma-informed, strength-based perspective.

PRIMARY RESPONSIBILITIES: of the Program Supervisor include, but are not limited to:

- In consultation and collaboration with the Leadership and Operational teams, the Kent Road Lodge Program Supervisor coordinates and implements strategies, plans, programs, projects, tools, data and reports.
- Implements annual and operational plans to ensure vertical and horizontal alignment with the goals of the organization.
- Ensures accountability to achieve the strategic directions of the organization.
- Motivates, leads and supervises the Kent Road Lodge team members in order to achieve the aims of the organization.
- Coordinates and maintains reporting expectations for the program.
- Represents The Link: Youth and Family Supports both externally as well as internally.
- Participates in hiring and interviewing of staff within the program.
- Promotes and complies with various legislations (i.e. Workplace Safety and Health Act, adhering to Public Health Orders (COVID-19), Human Rights Act, Department of Families Licensing Standards).
- Promotes and liaises with the external environment to determine the future needs and direction of the program.
- The Program Supervisor of Kent Road Lodge will be responsible for the performance and attendance management of staff.
- Ensures casework is based on the program purpose statement.
- Implements program policies.
- Prepares and works within a budget for the program.
- Undertakes new endeavors based on community and organizational needs - i.e. The Link database and other modernization initiatives.
- Networks with community resources and addresses external requests.
- Attends team meetings and training as required.
- Other duties as requested.

QUALIFICATIONS:

- _Love, Respect, Courage, Honesty, Wisdom, and Humility & Truth_.

Essential Requirements
- Post-secondary education in Human Services or a combination of education, work experience and lived experience may be considered
- Five (5) years of progressive related experience working with families in a supportive manner
- Five (5) years of leadership experience, leading teams and programs
- Being on call is a requirement for this role
- Demonstrated understanding and appreciation for issues and concerns of Indigenous peoples within a child welfare environment
- Ability to handle sensitive situations and confidential information in a multi-disciplinary team environment
- Effective problem-solving ability and strong communication skills
- Experience working with vulnerable children and youth with an array of behavioral needs
- Strong counseling skills and experience in Relational Care, as well as excellent communication and interpersonal skills
- The ability to work independently and as a part of a team
- Person-focused crisis resolution and clinical counseling experience
- Business management and pub