Concierge Coordinator Coordonnateur/coordonnatrice Des Services de Conciergerie

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**About Fasken**

We are looking for a Concierge Coordinator who stands out for efficiency, communication and resourcefulness to join our dynamic team.

Reporting to the Director, Administrative Services, Ottawa the Concierge Coordinator will be responsible for responding to a variety of hospitality and concierge requests from the Firm's legal professionals and providing a high quality of personalized service.

**At Fasken, Success Means**

- Having a strong client service approach - you’re ready, willing, and able to put our clients first and exceed their expectations
- Caring about one another - you possess strong interpersonal skills and the ability to build harmonious working relationships within your immediate team, across other departments in the firm, and the community
- Working collaboratively - you’re a self-starter who values working in a collaborative team based environment
- Possessing exceptional communication skills (both verbal and written) when dealing with lawyers, clients, staff and third parties
- Approaching your work with agility and the willingness to learn and utilise new technology
- Being adaptable to changing priorities in a fast-paced environment while being organized and maintaining accuracy with a high attention to detail
- Demonstrating strong research, investigative and problem solving skills with the ability to exercise judgement to resolve issues
- Treating sensitive and confidential matters with discretion and diplomacy at all times

**Primary Responsibilities**

Concierge:

- Respond courteously and professionally to all requests for internal services from our legal professionals, and follow up with them meticulously.
- Purchase and make reservations for various requests (gifts, travel arrangements, booking hoteling space, reservations, appointment booking, etc.) and provide information in a clear and precise manner.
- Provide high quality client service.
- Master the database and knowledge base software (Desk Pro and Monday Board).
- Be on the lookout for new products/trends in order to make new suggestions (gifts, restaurants, events, etc.).
- Update the supplier knowledge base as required.
- Propose initiatives to improve customer satisfaction.
- Have a good knowledge of local restaurants, shops, events, attractions, etc.

Office Services:

- Assist with boardroom set up/ cleanup and maintenance for meetings: coordinating catering, moving tables, lifting and stacking chairs
- Work closely with the director to keep the office supply and document center area tidy and stocked
- Responsible for the delivery and pick up of records file boxes and other deliveries to and from internal clients
- Keep printer stations stocked and tidy with paper and stationary
- General small office repair and maintenance and provide timely assistance when firm members have issues with premises-related problems
- Conduct periodic inspections of the premises to ensure all is in good condition
- Coordinate office moves and assign pass cards
- Act as the point of contact with building contracted services to resolve issues and follows-up as required to ensure problems are corrected
- Assists with special projects as assigned by the Director
- Performs related administrative, clerical and other duties as assigned
- Reception & AV back up coverage

**Required Knowledge and Experience**

- Certificate in administration, hospitality or college diploma in communication, customer service, or related field.
- Have at least three (3) years of relevant experience.
- Strong communication skills both orally and in writing.
- Proficient in the use of Microsoft Office Suite including Word, Excel and Outlook.
- High level of professionalism and desire to offer high quality customer service and a results-oriented approach.
- Ability to manage multiple files and evolve in a fast-paced work environment.
- Excellent organizational skills, ability to manage priorities and work extended hours.
- Autonomous, positive attitude, and spirit of collaboration.

**Diversity and Inclusion**

At Fasken we are committed to creating a diverse, equitable and inclusive Firm. Our commitment includes ensuring equitable access to employment and equitable opportunities to advance and succeed at the Firm.

**Accessibility and Accommodation**

**Background and Reference Checks**

Any offer of employment may be conditional upon references and full background checks including a criminal record check, a credit check, employment and educational verifications.

**Your Application**

**NO AGENCIES, PLEASE.**
- **Au sujet de Fasken**

Nous sommes à la recherche d’un coordonnateur ou d’une coordonnatrice des services de conciergerie qui se démarque par son efficacité, ses capacités de communication et sa débrouillardise pour se joindre à notre équipe dynamique.

Sous la supervision du directeur des services administratifs du bureau d’Ottawa, vous aurez la responsabilité de répondre à diverses demandes de services d