Automotive Service Advisor

5 days ago

Lindsay, Canada Economy Wheels Full time

Economy Wheels Nissan, a family run business located in Lindsay Ontario is looking to add to our Team. The Service Advisor is responsible for creating great first impressions and guides the customers through the maintenance scheduling process and repair of their vehicles. The Service Advisor is a great listener and is a master at executing all the service processes with due diligence and customer service and safety in mind. The Service Advisor has a keen eye for "the details" and strives to be a product knowledge expert ensuring the dealership provides each customer with a personalized service experience. **The Details** **Develop Strong Relationships with Customer and continue to develop the Relationship**: - Greet customers on the phone or in the Dealership promptly and in a courteous manner while providing customers with personalized service.. **Service Experience** - Identify service needs of customer vehicle based upon historical service data and in depth customer concern interviews. - Provide repair and maintenance recommendations to the customer. **Be detailed oriented** - Maintain a high level of grooming, hygiene and professional appearance. - Ensure all documentation/paperwork is completed in an accurate and timely manner. - Keep service department forms, menus and pricing guides up to date. **Commit to the Dealership Brand** - Stay up-to-date on all dealership training requirements. - Understand and sell in-dealership manufacturer service promotions. - Be knowledgeable about new features, specials and updates. - Be a champion for delivering excellent service at all times. - Actively promote and develop new business. **Develop and maintain full knowledge about the Industry** - Keep up to date with products, accessories, prices, and key features of major competitors. **Specific Skills** - Excellent interpersonal skills with an upbeat and engaging attitude. - Customer relationship skills including listening and the ability to communicate effectively. - Excellent verbal communication and writing skills. - Problem solving and critical thinking skills. - Basic computer skills. **Education & Experience** - Minimum Grade 12 High School Diploma. - College certificate or additional courses would be an asset.

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