Service Advisor

7 days ago

Lindsay, Canada Clancy's Service Centre Full time

**About Us**:Clancy's Service Centre has been proudly serving our community for 35 years. As a family-owned and operated business, we’ve built a trusted reputation for honesty, integrity, and exceptional customer care. Our experienced team is passionate about delivering reliable, high-quality automotive repair and maintenance services to keep our customers safe on the road. We’re looking for a motivated individual who shares our commitment to excellence and customer satisfaction. If you want to join a friendly, well-established shop where your contributions truly matter, we’d love to hear from you

**Role Overview**: The Service Advisor is the cornerstone of customer engagement and operational efficiency. This role demands a results-driven individual who excels in building trust, maintaining relationships, and creating a seamless customer experience. While technical knowledge is helpful, a positive attitude, willingness to learn, and commitment to excellence are the keys to success.

**Key Responsibilities**:
**1) Customer Engagement**:

- Actively listen to customers, interpret concerns, and provide tailored solutions.
- Educate customers on necessary and recommended repairs, maintenance, and diagnostics.
- Build lasting relationships through trust, transparency, and follow-up communication.

**2) Sales & Scheduling**:

- Effectively sell repair, maintenance, and diagnostic services.
- Schedule appointments to maximize shop productivity and customer convenience.
- Maintain a balanced and efficient dispatch of repair work to technicians.

**3) Operational Support**:

- Prepare detailed estimates and repair orders using shop management software.
- Coordinate seamlessly with technicians, customers, and management to ensure clarity and efficiency.
- Order and track parts to minimize delays and disruptions.

**4) Customer Service Excellence**:

- Handle customer inquiries and complaints professionally, finding solutions that prioritize satisfaction.
- Make follow-up calls to ensure customer satisfaction and loyalty.

**5) Continuous Improvement**:

- Stay updated with online and classroom training to improve knowledge and customer service skills.

**Skills and Qualities**:

- **Communication**: Strong verbal and written communication skills to engage customers and coordinate with the team effectively.
- **Multitasking**: Ability to manage multiple tasks in a fast-paced environment with efficiency and focus.
- **Customer-Focused**: Passion for delivering exceptional customer experiences.
- **Organized**: Attention to detail in managing repair orders, schedules, and parts inventory.
- **Sales-Minded**: Comfortable with offering solutions and selling services that benefit the customer.
- **Team-Oriented**: Works well with diverse teams and contributes to a positive work environment.

**Position Impact**: The Service Advisor is integral to the shop’s success. By ensuring technician productivity, maintaining organization, and fostering customer trust, the Service Advisor plays a pivotal role in driving shop growth and customer satisfaction.

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Ability to commute/relocate:

- Lindsay, ON K9V 3H3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Automotive Service Advisor: 2 years (required)

**Language**:

- Fluent English (required)

Work Location: In person

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