Customer Service Support

4 weeks ago

Brantford, Canada Manchester Pet Supplies Full time

**Experience/Skill Requirements**

Listed below are a list of Experience that increase chances of the position.
- Microsoft Office Software (Word, Excel, Outlook)
- Experience providing a high level of customer service (required)
- Time management
- Work independently without close supervision
- Flexible/adaptable to constant change
- Highly organized; ability to handle multiple concurrent assignments
- Ability to prioritize, organize and plan work under own initiative
- Strong communication skills (reading, writing, speaking, listening)
- Friendly and professional phone manner
- Communication skills like a pleasant demeanor and ability to work with multiple personalities
- Quality driven individual with Customer Service Perspective
- Motivated, follows instructions
- Works well under pressure

**Duties and Responsibilities**
- Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied. This includes working with colleagues when necessary to resolve complaints.
- Learn to identify customer needs or desires in order to recommend the appropriate product or service.
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries regarding orders, discounts, new products available and credits.
- Communicate with all departments effectively to ensure that the needs of our customers are provided in a timely manner.
- Provide feedback to other departments to help improve sales, marketing, and business processes.
- Learn about the products carried to be able to answer any questions from customers.
- Other duties as assigned

**Job Types**: Full-time, Permanent

Pay: From $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- RRSP match
- Store discount
- Vision care

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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