Project Coordinator, Websites

**Internal Title**: Presence Website Coordinator

**Compensation**: Based on Experience + Benefits + Vacation

**Location**: Richmond Hill, ON / Remote

**Term**: Full-time, Permanent

**About Us**:
WellnessLiving isn’t just our name, it’s who we are. We’re the software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business.

When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.

**About You**:
Are you looking to take your career to the next level?

If you’re a natural-born problem solver and a team player looking for the opportunity to learn and grow within the SaaS industry, then we want to talk to you.
- Teamwork and Collaboration — Easy to talk to, very approachable, empathetic, patient, puts others at ease, and can work well with others.
- Critical Thinking and Problem-Solving — The ability to analyze, evaluate, and strategize the best solutions when making decisions or faced with challenging situations.
- Strong Work Ethic — Hardworking, dedicated, reliable, and highly motivated with the desire and determination to exceed expectations.
- Natural Leadership Skills — Oversees processes, guides initiatives, holds themselves accountable, listens without judgment, and inspires and nurtures the growth of others to do their best work.
- Entrepreneurial Spirit and Business Mindset — Embraces innovation and continuous improvement, actively seeks out change, and is knowledgeable of current industry trends, practices, and technology.
- Time Management — Uses time efficiently, focuses on top priorities, respects the time of others, and can take ownership of tasks and projects to push them along.

**Project Coordinator Responsibilities**:

- Coordinate and facilitate website planning and execution
- Resolve customer complaints and escalation issues as needed
- Manage and update website content, including text, images and other media
- Ensure website meets user experience, accessibility and SEO best practices
- Work collaboratively with cross-functional departments to ensure a streamlined Presence Website building and implementation process. Departments include (but are not limited to) WordPress Developers, QA Testers, SEO Specialists and Product Managers
- Track and report progress to key stakeholders ensuring that effective and constant communication with the customer is maintained and that all bottlenecks are minimized throughout the process funnel
- Participate in cross-functional meetings and provide support as needed
- Train and support website contributors and editors
- Meet or exceed customer service goals and metrics
- Stay up to date on product information, processes and procedures
- Provide feedback to management on customer satisfaction and areas for improvement
- Stay up to date on industry trends and emerging technologies related to website development and management

**Project Coordinator Skills & Qualifications**:

- Minimum 2-3 years of experience in a Customer Success/Support role
- Experience in website management or a related role
- Familiarity with content management systems (CMS) such as WordPress
- Knowledge of HTML, CSS and JavaScript (ReactJS)
- Familiarity with web analytics tools such as Google Analytics and Search Console
- Experience with SEO tools and best practices
- Familiarity with graphic design software such as Adobe Products and Sketch
- Customer oriented, personable, and able to adapt to several types of customer needs
- Strong written and verbal communication skills
- Strong attention to detail and problem-solving skills
- Excellent organizational and multitasking skills
- Ability to work independently and collaboratively with cross-functional teams
- Ability to manage multiple projects simultaneously and meet deadlines
- Proficient with Microsoft Office 365 suite
- Experience working with CRM and incident management software (Zoho and JIRA)
- Bachelor's Degree in the appropriate field of study or equivalent work experience

**Benefits**:

- Extended health care
- Vision care
- Vacation & paid time off
- Life insurance
- EAP
- Wor