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Dispatcher - Inspection Division

3 weeks ago

Vancouver, Canada Viking Fire Protection Full time

VV-YV-124

**Workplace**:
Burnaby. BC

**Schedule**:
Full time

**Status**:
Permanent

**Salary**:
Salary based on competencies and experience
**Job Description**:
Working within a team of fire protection professionals, you will mainly be responsible to ensure customer service in regards of service calls, inspections, efficient planning of the technicians’ schedule, and follow-up on work execution. Among other things, your responsibilities will be to:
Answer phones, service calls and requests from customers;
Assign service calls to the appropriate technicians and provide them administrative support when required;
Plan the workload of each technician;
Verify monthly schedules and plan inspection visits to customers;
Offer a basic technical support to customers;
Record service calls and prepare work orders;
Receive and assign customers feedback to the appropriate person;
Make sure all work is being executed within a reasonable time frame;
Present and describe the company’s products and services to potential customers.
REQUIRED QUALIFICATIONS
Vocational diploma in secretarial study OR High School diploma with equivalent relevant experience;
Minimum of 2 years of relevant experience in a similar position (an asset);
Fluent in spoken and written English (essential);
Strong computer skills and very good knowledge of Windows software;
Strong customer service skills;
Be resourceful and have a good work organization;
Knowledge of fire protection products (an asset).
WHY JOIN US
Competitive salary based on competencies and experience.
3 weeks of vacation from May 1st following 1 year of service, 12 paid Statutory Holidays.
Comprehensive Group Insurance Plan upon hiring, including the virtual care platform Dialogue for a quick access to healthcare services in many Canadian provinces.
Group RRSP with employer contributions (4%) following 3 months of continuous service.
Supplemental training according to employee, market or company needs.
Years of service Recognition Program.