Quality Assurance Coordinator

**HALIFAX - NOVA SCOTIA** **Job Summary**: As a member of the BGIS SCS, you will be responsible for a designated zone of job sites contracted to BGIS SCS for service. You will oversee the execution of duties and ensure all aspects of the client contract are being fulfilled, with an emphasis on quality control, health and safety & striving to exceed client expectations. **Key Responsibilities**: Functioning as a core member of the operations team and in support to the Regional Manager and the Director of Operations the Quality Assurance Coordinator will: - Ensure accounts are provided with a high level of service through supervision and coordinating activities of workers - Maintain operational continuity at job sites and attend to any emergencies - Respond quickly and efficiently to all operational requests - Track inventory and equipment - Inspect facilities to ensure safety and cleanliness standards - Follow up with workers and ensure they are completing all required tasks and are following BGIS SCS and procedures along with health and safety requirements - Ensure workers are cleared through all security protocols - Ensure that all team members are compliant with the company quality, security and safety mandates - Assist/train cleaners in performing duties - Execute event requests made by managers - Review daily site evaluations/audits to ensure safety, security and cleanliness standards are being met - Execute action plans and follow up on deficiencies as outlined in quality inspections to resolve all facility’s issues efficiently - Maintain work schedules according to client needs - Demonstrate the values of the company and lead by example at all times - Monitor staff absence and turnover ensuring flexible cover arrangements within short notice - Communicate with operations managers - Protect company’s and clients' assets from misuse and damage - Report any safety or security issues to Operations department - Handle and assist with emergency procedures accordingly and as required - Perform other duties as assigned **Job Requirements**: - Clear background check - Fully vaccinated against COVID 19 - 2+ years of applicable experience in a Cleaning/ Service related field - Ability to communicate effectively verbally and in written format with both internal and external stakeholders at all levels in English - Professional, courteous, approachable manner with a "can-do" attitude - Valid driver's license and own vehicle - Familiarity with janitorial/battery operated equipment - Intermediate computer skills and knowledge of Microsoft Office Software - Ability to work in a fast paced environment to accomplish multiple goals - Excellent time management and problem solving skills/ must adhere to tight deadlines/respond quickly to situations/be able to effectively execute solutions - Self-disciplined and accountable with strong interpersonal skills - Ability to work independently and as a team - Ability to multi-task, prioritize work effectively and meet multiple deadlines. - Effective attention to detail and a high degree of accuracy **Job Types**: Full-time, Permanent **Salary**: $38,000.00 per year **Benefits**: - Commuter benefits - Dental care - Extended health care Schedule: - Day shift COVID-19 considerations: PPE Provided Ability to commute/relocate: - Halifax, NS: reliably commute or plan to relocate before starting work (required) Application question(s): - Do you have a valid Driver's license and your own vehicle? **Language**: - English (required) Shift availability: - Day Shift (required) Willingness to travel: - 75% (required)