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Reception- Retail Support
2 weeks ago
Job Details
Description
Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-side scale.
The warmth and experience that a Napoleon product brings to the homes of our customers transcends borders, language, and cultures to enhance everyday living across the globe. Throughout North America, Europe, South America and Asia, Napoleon crates memorable moments through our stunning designs and innovative technologies.
**Title**:Reception - Retail Support
**Reports To**:Purchasing /Administration Supervisor
**Based at**: 24 Napoleon Road, Barrie, Ontario
**Shift**: Varied - Schedule to include evening and week-end shifts
**Job Purpose**:
The Reception - Retail Support Associate is the front line representative of the Company responsible for greeting and welcoming customers to the establishment. Answer, screen, forward and take messages for any incoming phone calls from multiple lines while providing basic information when needed. Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc. Daily operation of the POS system and running cash/debit/ credit transactions and ensure that all receptionist responsibilities are completed accurately and delivered with high quality and in a timely manner.
**Key Responsibilities and Accountabilities**:
- Front line representative of the Company ensure all customers and visitors are greeted in a friendly, professional and responsible manner, and to direct customers to appropriate areas of showroom
- Enter sales orders and invoices into the system, transposing of notes from sales staff into Simply Accounting.
- Communicate with customers and warehouse to arrange for pick up of merchandise
- Answer, screen, and redirect incoming telephone calls to appropriate person
- Count cash, opening/closing (computer/cash) float, operation of POS system and Simply Accounting and responsible for balancing daily sales.
- Assist with events and shows as required
- Keep up daily housekeeping and cleanliness of the showroom and reception desk, ie, dusting, sweeping and organization of product within the showroom.
- Work directly with administrative team and sale staff assisting in various administrative tasks when required
- Various administration tasks, including but not limited to: filing, shredding, updating pricing, pricing product, merchandising and creating spreadsheets. Ensure daily reception tasks are completed each shift
- Maintain the tracking of the BBQ inventory list
- Keep track of BBQ rental/donations for NHC
- Responsible for working as well as tracking and selling tickets for Cooking classes held at NHC
**Education and Experience**:
- Must have a High School Diploma
- Must have a minimum of one (1) year Receptionist/Administration experience working in a fast-paced environment
- Must be proficient in Microsoft Office Suite - Word, Excel, PowerPoint, Access and Outlook
- Product knowledge; fireplaces, BBQ’s and air conditions is considered an asset
- Experience with a multi-line phone system is considered an asset
**IGNITE YOUR CAREER**
Some of our competitive benefits include:
- Competitive Compensation / Wages
- Medical, dental, and vision insurance
- Retirement Savings Plan (RRSP/DPSP)
- Tuition reimbursement
- Life insurance and disability coverage
- Associate Purchase Programs, Product Discounts, In-house Sales
- Appreciation Events, Raffles, Draws, Fundraising, BBQ’s, Competitions
- Napoleon Cares - Associates helping Associates
- Employee Assistance Plan
- Napoleon Recognition Program
- GOevisits, virtual doctor visits
- And more
The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request.
**Qualifications**:
**Skills**:
**Preferred**
**Internet Skills**
- Novice_
**Microsoft Office**
- Novice_
**Microsoft Outlook**
- Novice_
Behaviors
**Preferred**
**Enthusiastic***: Shows intense and eager enjoyment and interest**Team Player***: Works well as a member of a group**Detail Oriented***: Capable of carrying out a given task with all details necessary to get the task done wellEducation
**Required**
- High School or better.Experience
**Required**
**1 year**: Administration**1 year**: Reception
