Operations Supervisor Small Parcel Terminal

5 days ago

Vancouver, Canada Precision Home and Office Deliveries Full time

**Fastfrate** Group**has been providing industry-leading transportation services for more than 50 years. From what started out as an LTL over the road and intermodal carrier, Fastfrate has grown into a diverse group comprised of multiple companies operating across Canada. This evolution allows us to offer customers a full suite of asset-based transportation including over-the-road, cross-border, intermodal LTL and TL, drayage and transload, warehousing, distribution, logistics services and final mile.
**Purpose of Position**:
To lead and optimize daily sortation and dispatch operations by managing staff, ensuring timely and accurate deliveries, resolving service issues, and supporting continuous improvement and compliance across logistics functions.

**Key Accountabilities**:

- Oversee daily sortation and dispatch operations to ensure accuracy and timely delivery of shipments.
- Lead and manage sortation associates and delivery drivers to maintain high performance standards.
- Conduct daily safety inspections and enforce compliance with safety protocols.
- Monitor and manage sorter labor hours to maintain Parcels Per Hour (PPH) targets and optimize operational efficiency.
- Strategically optimize route assignments based on demand, vehicle capacity, and performance metrics.
- Track delivery progress, proactively address service issues, and resolve customer complaints.
- Manage return shipments, cancellations, and resolve delivery discrepancies effectively.
- Ensure strict adherence to company policies and regulatory compliance standards.
- Prepare and submit comprehensive dispatch, wash, and End-of-shift reports to senior management.
- Collaborate cross-functionally with transportation, customer service, and inventory teams to enhance operational workflows.
- Provide operational support to the Terminal Manager and contribute to strategic planning and decision-making processes.

**Other Duties**
- Performs other duties as required

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