Operations Supervisor

Precision Parcel & Package Deliveries is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at accessibility@challenger.com and we will work with you to meet your needs.

Precision Parcel & Package Deliveries Company Profile

Precision, part of the Fastfrate Group, is a national Final Mile delivery leader. We cover Canada with reliable, customer‑focused final mile solutions for homes and businesses every day. Leveraging advanced technology, optimized routing, and a customer‑first approach, our team ensures packages are delivered accurately, efficiently, and on time. Precision offers a dynamic, fast‑paced environment ideal for individuals who are energized by meaningful work, exceptional service, and the satisfaction of seeing immediate results.

Why you’ll love working here

- A workplace where you can learn, grow, and build your career

- A culture that encourages new ideas and continuous improvement

- Supportive leaders who provide guidance while giving you autonomy

- A team‑focused environment

- A competitive total‑rewards package, including group benefits and a company‑sponsored retirement savings plan

- Support for professional memberships, training, and certifications

The Opportunity

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem‑solving, and continuous learning.

Role Summary

The Operations Supervisor is responsible for leading and optimizing daily sortation and dispatch operations by managing staff, ensuring timely and accurate deliveries, resolving service issues, and supporting continuous improvement and compliance across logistics functions.

Hours of Work: Rotating shifts, 4 days/week, 10 hours/day; open to flexibility
Work Arrangement: On‑Site
Position Type: Non‑Union
Employment Status: Full‑Time
Compensation: $50,000‑$60,000
Work Location & Environment: 1375 Kingsway Avenue, Port Coquitlam, BC. Warehouse/distribution center environment.

Key Accountabilities

- Oversee daily sortation and dispatch operations to ensure accuracy and timely delivery of shipments.

- Lead and manage sortation associates and delivery drivers to maintain high performance standards.

- Conduct daily safety inspections and enforce compliance with safety protocols.

- Monitor and manage sorter labor hours to maintain Parcels Per Hour (PPH) targets and optimize operational efficiency.

- Strategically optimize route assignments based on demand, vehicle capacity, and performance metrics.

- Track delivery progress, proactively address service issues, and resolve customer complaints.

- Manage return shipments, cancellations, and resolve delivery discrepancies effectively.

- Ensure strict adherence to company policies and regulatory compliance standards.

- Prepare and submit comprehensive dispatch, wash, and End‑of‑shift reports to senior management.

- Collaborate cross‑functionally with transportation, customer service, and inventory teams to enhance operational workflows.

- Provide operational support to the Terminal Manager and contribute to strategic planning and decision‑making processes.

- Perform other duties as required.

Qualifications

We’re looking for someone who brings:

Education & Experience

- Bachelor’s degree, diploma, or certificate in Business, Logistics, Supply Chain, or related trade, with 2+ years of operations supervision experience.

- Strong leadership, organizational, and problem‑solving skills, with proficiency in logistics software and reporting tools.

- Knowledge of safety regulations, compliance standards, and ability to manage cross‑functional teams effectively.

Skills & Attributes

- Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

- Skilled in word processing and email management

- Comfortable navigating MS Windows operating system

- Proficiency with logistics systems and reporting

Working Conditions

- Standing, walking, and lifting up to 50 lbs.

- Shift work includes early mornings, evenings, and weekends.

- Follow safety protocols and use PPE.

How To Apply

If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.

Disclaimer: We use some technology‑based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.

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