Product Manager

**Requisition ID**:43683

**Organization**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and environmentally sustainable cities. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Puropse And Function**

The Product Manager plays a critical role in the modernization and delivery of municipal products and services that prioritize customer satisfaction, operational efficiency, and digital innovation. The role is responsible for developing the strategy and roadmap; including leading end-to-end development, delivery and optimizations of products, services and capabilities that align with the City’s strategic objectives while addressing the evolving needs of the customer, employees, and the business.

In addition, the Product Manager contributes valuable insights to both departmental and enterprise-level planning, guiding changes to methods, procedures, and operations, impacting areas such as staffing, financial performance and overall efficiency.

**Specific Duties And Responsibilities**

**End-to-End Delivery**:

- Takes ownership of the ongoing development and success of a product throughout its lifecycle. This includes defining the product vision, strategy, and roadmap.
- Leads the product development continuous lifecycle from ideation and discovery through implementation of product with minimum viable features, subsequent iterations to retirement.
- Facilitates Agile methodologies, including sprint planning, backlog prioritization, and retrospectives to ensure efficient product delivery.
- Prioritizes product features and enhancements based on business needs, user feedback and technical feasibility.
- Defines clear product requirements, user stories and acceptance criteria.
- Coordinates closely with cross-functional teams, including user research and user testing, development, data, UX/UI design, and quality assurance to ensure seamless integration and execution of product plans.
- Identifies and mitigates risks and blockers to maintain committed timelines and ensure high quality outcomes.
- Ensures effective and efficient implementation of digital services and products that deliver value to the users and align with business objectives.

**Service Design Leadership**:

- Integrates service design practices into the product development to enhance end-to-end experiences.
- Collaborates with design teams to map customer journeys, identify pain points and develop digital products that improve overall service delivery.
- Ensures the digital services align with accessibility, inclusivity and sustainability standards.
- Utilizes research and insights to inform service design strategies ensuring alignment with municipal objectives and the needs of the customer, employees and the organization.
- Collaborates with Technology Services teams to create and maintain digital products and services that support business services and improve service delivery.
- Support the development of a cohesive service design strategy that integrates seamlessly with the City’s broader digital transformation goals.

**Stakeholder & User Engagement**:

- Serves as the primary contact for both internal and external stakeholders, advocating for and driving the strategy of digital business services.
- Partners with Service Designers and UX Strategists to facilitate workshops, interviews and co-creation sessions with stakeholders, and users to gather insights and validate requirements.
- Acts as the Voice of the Customer, ensuring that user feedback is consistently integrated into product development.
- Establishes and maintains transparent prioritization processes for features, enhancements, and fixes; ensuring all stakeholders are informed and aligned.
- Develops and maintains product roadmap, ensuring they reflect the strategic direction of the organization and align with the user needs and business objectives.
- Collaborates with departments across the City to ensure alignment between digital business services and their respective goals, fostering cross-functional partnerships.

**Data-Driven Decision Making**:

- Identifies opportunities for digital innovation by leveraging data insights and emerging technologies to enhance service delivery.
- Stays up to date with the latest trends and developments in data analytics, AI and digital transformation to inform decision-making and product strategies.
- Defines and tracks key performance indicators (KPIs) that measure