Wellness Services Coordinator

**The Opportunity**

Are you passionate about making a difference in your community? Southeast Wellness Services has an immediate need for a part-time / casual dependable and courteous **Wellness Service Coordinator** to assist eligible clients.

The Wellness Services Coordinator plays a dual role that combines both dispatching/coordinating medical transportation benefits and delivering front-line guest services at the Southeast Wellness Lodge. This position assists eligible clients in accessing approved Medical Transportation Benefits, including travel, accommodations, meals, and in-city transportation, while also ensuring a welcoming and supportive lodge experience. The Coordinator is responsible for booking and documenting services, greeting and supporting clients throughout their stay, and ensuring a smooth and respectful guest experience aligned with program policies and standards.

This is a truly rewarding role where you’ll directly assist people in need, offering them compassionate support during critical moments in their health journey. By helping clients navigate and access essential medical benefits, you’ll make a positive impact on their well-being and provide peace of mind when it’s needed most.

**As a Dispatcher/Coordinator, you will assist clients from various communities with**:

- Transportation: Organizing taxi, medical van, flight, and bus services.
- Accommodation: Setting up bookings
- Administrative Coordination and Client Support: Managing client communications, responding to urgent requests, maintaining medical transportation records, coordinating with internal staff and service providers.

**As a Dispatcher/Coordinator, your day to day may include**:

- Contacting service providers to authorize and book eligible benefits based on prior approvals from the NIHB Regional Office.
- Utilizing the NIHB Medical Transportation Record System to administer benefits and record all client interactions.
- Communicating with health providers, service providers, and program staff to assist clients.
- Responding to urgent requests from clients and providers, determining the necessary actions.
- Greeting and welcoming clients professionally at the Southeast Wellness Lodge.
- Maintaining and updating the NIHB Medical Transportation Database (MTRS).
- Coordinating travel with MTU drivers to ensure timely access to medical care.
- Assisting with posting daily events and ensure the reception area is tidy and presentable.
- Complying with Southeast Wellness Lodge policies and legal requirements.
- Documenting information in logbooks for review and quality assurance.
- Other related duties as assigned.

**As Guest Services, you will assist clients with the following**:

- Reception: Greeting and checking clients in and out of the Southeast Wellness Lodge in a professional and welcoming manner.
- Client Support: Responding to guest needs and special requests, providing information about lodge services, and ensuring client comfort throughout their stay.

**As Guest Services, your day to day may include**:

- Welcome and check-in clients upon arrival at the Southeast Wellness Lodge in a professional and friendly manner.
- Maintain an organized front desk environment, ensuring a warm and inviting atmosphere for all guests.
- Provide orientation and information to clients regarding lodge amenities, services, and procedures.
- Assist clients with special requests and resolve any guest concerns promptly and courteously such as additional towels, sheets, toiletries.
- Monitor client check-outs and ensure proper documentation and recordkeeping.
- Support mealtimes by transporting food and supporting general cleanup.
- Maintain guest confidentiality and uphold professional conduct at all times.
- Liaise with housekeeping and security to ensure timely and quality services for all guests.
- Other related duties as assigned.

**Shift Availability**:

- Flexible shifts (8-40 hours per week) including evenings, overnights and weekends as required.

**Qualifications**:

- Related work experience.
- Prior experience in a front desk or similar role.
- Familiarity with office equipment (fax, printer, phone, etc.).
- Proficient in English; knowledge of an Aboriginal language (Cree, Ojibway, etc.) is an asset.
- Strong knowledge of Microsoft Office (Word, Excel, Outlook).
- Excellent communication and people skills.
- Well-organized and able to multi-task.
- Problem-solving skills; resourceful and proactive.
- Customer service-oriented with a professional attitude and appearance.
- Strong phone etiquette and communication skills.
- Capable and flexible to work shift hours: days, evenings, weekends may be required.

**Why Join Us?**:

- ** Be a Community Hero**: Support health and wellness services for the people who need them most.
- ** Dynamic Work Environment**: Engage in meaningful work that connects you to your community.
- ** Professional Growth**: Build your skills while working with a dedicated and supportive team.

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