Wait List Information Clerk

**Employment Type**: SGEU Term 9 months or more

**Location(s)**: SK-Rgna-Regina

**Salary Range**: $22.230 - $27.856 Hourly

**Why eHealth?**
We may be biased, but eHealth Saskatchewan is the place to be right now As the result of a province wide consolidation of IT services in the health care sector, we have seen substantial growth in our organization that is only going to increase as we aim to meet our expanded mandate and the immense need for our support. This gives our people a unique and rare opportunity to truly create, build, improve, and leave their mark on a growing organization.

A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics. Additional programs that also support patient care and information include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.

The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.

**About the role**:
Reporting to the Assistant Manager, Provider Services, this role acts as the point of contact for Referral Management Service inquiries from referring providers, medical office assistants, specialist offices, and the Saskatchewan Cancer Agency regarding patient referrals. Inquiries can include but are not limited to: referral status, urgency, redirects, specialist exceptions, etc.

**Typical daily duties will include**:

- Deliver accurate, appropriate and timely support to our stakeholders providing patient
- centered care.
- Meet the needs of our patients, working in this type of environment calls for very strong interpersonal and excellent communications skills to establish and maintain effective working relationships as well as above average typing/data entry skills.

**What are we looking for**:

- Minimum of 12 months of experience working in a medical office, administrative office or similar environment;
- Strong medical terminology understanding will be considered an asset;
- Excellent data entry skills with a minimum typing speed of 45 wpm;
- Knowledge of customer service principles and experience providing patient-centered care;
- Experience working with healthcare professionals and/or patients who may be upset;
- Ability to provide excellent service through strong demonstrated interpersonal skills and patient-centered care oriented attitude;
- Excellent interpersonal skills; ability to communicate effectively in the English language both verbally and in writing;
- Exceptional time management, prioritization, and organizational skills with the ability to prioritize workloads and meet deadlines;
- Knowledge of Microsoft Office;
- Gather, understand, and synthesize specialized information in a way that can be applied to meet the needs of the organization and of the patient;
- Recognize information that must remain confidential and comply with privacy and security policy legislation; and
- Strong analytical and problem solving skills.

**You will have knowledge of**:
Typically, the knowledge and skills required for this role are obtained from through previous experience in a medical office environment utilizing medical terminology coupled with strong customer service-related experienced that is supplemented with data entry experience. The knowledge and skills required for this position would be attained through the completion of a high school diploma or equivalent. An Office Administration certificate is beneficial. An equivalent combination of experience, education and training may be considered.

**You will have the ability to**:

- Troubleshoot problems and identify resources required to resolve an issue;
- Solve problems;
- Prioritize issues and one’s workload;
- Ability to meet critical deadlines and service levels in a reactive work environment;
- Understand when to escalate issues to other team members and/or management;
- Communicate effectively, both written and verbal with customers and team members;
- Effectively work independently and participate as a team member to meet the needs of patients, physicians and co-workers and to build productive, positive work relationships;
- Gather, understand and synthesize specialized information in a way that can be applied to meet the needs of the