Customer Account Representative I-can

4 days ago

Peterborough, Canada GM Financial Full time

Overview:
**Overview**

We are looking for people who want to embark on a career journey where you feel like you belong, you are satisfied at work, and you are using your skills to create a positive impact. Our goal is to create remarkable customer experiences from the moment you engage a customer. Even if you’ve never worked in customer service, you’ve certainly been a customer.

**What You’ll Be Doing**:

- Make outbound and take inbound calls to service past-due customer accounts
- Actively listen to our customers and offer solutions to resolve customer accounts while providing a remarkable experience
- Strive to outperform expectations with a positive and fun attitude in a team environment
- Engage in continuous learning opportunities

**What We Offer**:

- Excellent Health, Vision and Dental Benefits
- Bi-lingual Pay Differential if you’re fluent in Spanish or French
- Company Match program for RRSP contributions
- Generous Paid Time Off (personal, vacation, sick, paid holidays)
- Casual Dress Code
- Dynamic relationships between teams and leadership
- Quarterly Volunteer Opportunities
- Quarterly Bonus Opportunities
- Hybrid work schedule offered after training period; ability to work a portion of your week from home

**Starting salary: $20.00/hour**

**See below for full job description duties and requirements**:
**Responsibilities**:
Job Summary

Customer Account Representatives are responsible to make outbound calls and take inbound calls to resolve delinquent accounts while providing a remarkable customer experience. This team member has contact with customers, other Company departments, Vendors and outside agencies.

Job Duties
- Make outbound and take inbound calls in a professional manner while keeping and improving customer relations
- Execute day-to-day strategies and actively contribute to center performance objectives
- Proactively support goals and objectives that positively impact GM Financial's strategic alignment to create a customer for life
- Ensure actions are in compliance with company policies and laws
- Initiate contact with customers, authorized third parties and vendors to resolve accounts
- Maximize productive time by utilizing effective time management skills
- Accurately and efficiently document collections and servicing activity in the appropriate system of record
- Utilize collection tools appropriately

Perform other duties as assigned

Qualifications:
**Qualifications**:

- Ability to handle multiple tasks and deadlines
- Ability to maintain effective working relationships and interact collaboratively with internal and external customers
- Ability to use appropriate analysis, judgment and logic when solving problems and making decisions
- Detail oriented with accurate data entry skills
- Good verbal and written communication skills
- Ability to maintain confidentiality
- Commit to continuous improvement of business, customer and employee environments

Education
- High School Diploma or equivalent required

Experience
- 0-2 years previous experience in collections or finance; experience performing general office duties preferred

  • Customer Account Representative I-can

    2 weeks ago

    Peterborough, Canada GM Financial Full time

    Overview: **Overview** We are looking for people who want to embark on a career journey where you feel like you belong, you are satisfied at work, and you are using your skills to create a positive impact. Our goal is to create remarkable customer experiences from the moment you engage a customer. Even if you’ve never worked in customer service, you’ve...

  • 2023 Summer Customer Service Representative

    2 weeks ago

    Peterborough, Canada LCBO Full time

    LCBO Location Address: 196 Sherbrooke Street, Peterborough Job Posting Description: Summer Customer Service Representative **Salary**: $16.75/hour LI-Onsite Do you make an impact on the people you meet? Are you passionate about creating a meaningful customer experience? If this sounds familiar, then we’d love to have you on our team! At the LCBO, our...

  • Customer Accounts Manager

    2 weeks ago

    Peterborough, Canada Aaron's, Inc. Full time

    Job Schedule **Corporate Retail Store** Job ID **69800** Date posted **08/21/2025** **Overview**: As a Customer Account Manager, you will be integral in helping our customers achieve ownership by providing individualized attention in managing the Customer Accounts Department responsible for the renewal payment process and achieving company standards on...

  • Customer Service Representative

    2 weeks ago

    Peterborough, Canada Kyle Harrington - Desjardins Agent Full time

    Customer Service Representative - Desjardins Insurance Agent Team Member Location: PeterboroughType: Full Time Position Overview:Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow...

  • Contract Customer Service Representative

    4 days ago

    Peterborough, Canada Peterborough Utilities Group Full time

    **Customer Service Representative - 1 Year Contract**: **Reports to**: Supervisor, Customer Service **Department**: Customer Service **Location**:1867 Ashburnham Dr., Peterborough **Rate**: $25.66 - $36.58 per hour, 37.5 hours per week **JOB PURPOSE**: The Customer Service Representative utilizes skills by dealing effectively and in a friendly,...

  • Customer Service Representative

    2 weeks ago

    Peterborough, Canada Culligan Water of Canada Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our team at our Peterborough location as a Customer Service Representative! Monday to Friday shift plus...

  • Customer Service Representative

    2 weeks ago

    Peterborough, Canada Culligan Water of Canada Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our team at our PETERBOROUGH location as a Customer Service Representative!** The Customer Service Rep is...

  • Customer Service Representative

    1 week ago

    Peterborough, Canada Culligan Water of Canada Full time

    Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. **We want you to join our team at our Peterborough location as a Customer Service Representative!** **Shift times : Monday to...

  • Customer Service Representative

    1 week ago

    Peterborough, Canada Culligan of Canada Full time

    **Our Company** Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. Monday to Friday 8:30am to 5pm Rotating Saturdays 9am to 1pm **Responsibilities** - Assist customers in person...

  • Customer Service Representative

    2 weeks ago

    Peterborough, Ontario, Canada U-Haul Full time

    Location:900 Water St, Peterborough, Ontario K9H3P3 CanadaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and...