Customer Account Representative I-can

2 weeks ago

Peterborough, Canada GM Financial Full time

Overview:
**Overview**

We are looking for people who want to embark on a career journey where you feel like you belong, you are satisfied at work, and you are using your skills to create a positive impact. Our goal is to create remarkable customer experiences from the moment you engage a customer. Even if you’ve never worked in customer service, you’ve certainly been a customer.

**What You’ll Be Doing**:

- Make outbound and take inbound calls to service past-due customer accounts
- Actively listen to our customers and offer solutions to resolve customer accounts while providing a remarkable experience
- Strive to outperform expectations with a positive and fun attitude in a team environment
- Engage in continuous learning opportunities

**What We Offer**:

- Excellent Health, Vision and Dental Benefits
- Bi-lingual Pay Differential if you’re fluent in Spanish or French
- Company Match program for RRSP contributions
- Generous Paid Time Off (personal, vacation, sick, paid holidays)
- Casual Dress Code
- Dynamic relationships between teams and leadership
- Quarterly Volunteer Opportunities
- Quarterly Bonus Opportunities
- Hybrid work schedule offered after training period; ability to work a portion of your week from home

**Starting salary: $20.00/hour**

**See below for full job description duties and requirements**:
**Responsibilities**:
**Customer Account Representative I**

Job Summary

The Customer Account Representative of collections is responsible for making outbound calls and taking inbound calls to resolve delinquent accounts while providing a remarkable customer experience. This team member has contact with customers, other Company departments, Vendors and outside agencies.

Job Duties
- Make outbound and take inbound calls in a professional manner while keeping and improving customer relations
- Execute day-to-day strategies and actively contribute to center performance objectives
- Proactively support goals and objectives that positively impact GM Financial's strategic alignment to create a customer for life
- Ensure actions are in compliance with company policies and laws
- Initiate contact with customers, authorized third parties and vendors to resolve accounts
- Maximize productive time by utilizing effective time management skills
- Accurately and efficiently document collections and servicing activity in the appropriate system of record
- Utilize collection tools appropriately
- Perform other duties as assigned
- Conform with all company policies and procedures

Qualifications:
**Qualifications**:

- Ability to handle multiple tasks and deadlines
- Ability to maintain effective working relationships and interact collaboratively with internal and external customers
- Ability to use appropriate analysis, judgment and logic when solving problems and making decisions
- Detail oriented with accurate data entry skills
- Good verbal and written communication skills
- Ability to maintain confidentiality
- Commit to continuous improvement of business, customer and employee environments

Education
- High School Diploma or equivalent required

Experience
- 0-2 years previous experience in a customer service role

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