Customer Support Coordinator

4 days ago

Richmond, Canada Maysense International Holdings Ltd Full time

**Overview**

**Duties**

1. Customer Support & Order Processing
- Handle clients’ inquiries in a timely and professional manner.
- Create/update orders, shipments, and credits.
- Coordinate with logistics for pick up.
- Maintain order sheets entries; ensure address/SKU/pricing accuracy.

2. Cross-Team Coordination
- Facilitate communication between clients and internal teams; align timelines and deliverables.
- Consolidate client requests, clarify requirements/ETAs, and follow through to resolution.

3. Client Correspondence
- Assist customers with product-related questions, troubleshooting issues, and providing guidance on usage.
- Analyze customer feedback and trends to improve service delivery and customer satisfaction.
- Prepare brief status notes/weekly summaries.

4. Basic Office Administration
- Simple office maintenance & admin support: scheduling, filing, meeting prep, supplies check.

**Requirements**:

- 2+ years in customer service/order processing/account coordination or similar client-facing role.
- Language: Fluent English & Mandarin; Cantonese is a plus.
- High responsibility and attention to detail; strong follow-through.
- Clear business writing; calm, professional approach to complaints.
- Nice to have: E-commerce/wholesale experience; basic understanding of shipping/returns.

Pay: $45,000.00-$51,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- On-site childcare
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Vision care

Work Location: In person

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