Servicenow Administrator

2 weeks ago

Remote, Canada Celero Solutions Full time

**Your Opportunity**

**A Day in the Life**
- Implementation of Continuous Improvement methodologies with regard to existing and emerging business processes
- Identify opportunities for automation within the environment
- Create and maintain documentation around functional areas
- Liaise with 3rd party Managed Services partner around small demand development and upgrades
- Manage access control and permissions via Azure
- Assist internal and external clients with issues, queries and requests around ServiceNow
- Assist in deploying update sets from the Test environment when needed
- Lead internal UAT sessions and QA for development items
- Build and enhance reports and dashboards
- Ensure CMDB is fully populated and maintain all service mapping - drive automation through tooling
**Our Expectations**
We have high expectations of all Celero employees and strive to recruit applicants with the following characteristics:

- Knowledge of ITIL best practices
- Minimum of 3 years hands-on experience with ServiceNow
- Demonstrates design thinking and creativity
- Effectively adapts to tight deadlines, heavy workloads, and shifting priorities
- Strong analytical thinking and troubleshooting abilities
- Self-motivated with initiative to understand the needs of others and have experience in ServiceNow ITSM processes and workflows
- Well-developed oral and written communication and interpersonal skills
- Able to build professional relationships with peers and superiors
- Able to work comfortably with both business and technical professionals
- Commitment to working collaboratively in a team-based organization - promotes high performance work environment characterized by positive relationships, strong team orientation, and professional skill enhancement while delivering required business results
- Able to prioritize various deadlines, work on multiple tasks throughout the work week, and coordinate with other team members to serve customers effectively
Collaborate effectively with peers & clients across multiple provinces, time zones, and remote-office locations
- Self-driven, with strong sense of ownership, and creativity
- Professional, self-motivated and proven ability to work independently
**Preferred Certifications**:

- ServiceNow - Certified System Administrator
- ServiceNow - Certified Implementation Specialist ITSM
- ITIL Foundation

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