Chief Technology Officer – Canada Public Sector

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is seeking a Chief Technology Officer – Canada Public Sector, a senior leadership role responsible for driving growth by cultivating a high-performing public sector customer base and partner ecosystem. This role is pivotal in scaling our impact through influence, coordination, and deep domain expertise in the Canadian public sector.

The CTO will serve as a strategic connector across ServiceNow's Canada Public Sector business, leveraging industry knowledge, relationships, and leadership to support digital transformation initiatives across public sector organizations, including departments, agencies, healthcare and educational institutions, and crown corporations.

Key Responsibilities

• Act as a trusted advisor and thought leader—engaging in industry forums, government roundtables, and public sector working groups. 
• Shape narratives around AI and digital modernization where ServiceNow and its partners play a leading role in enabling public sector innovation. 
• Build trust and deep, multi-tiered relationships across assigned Canada Public Sector clients and the public sector bureaucracy —from IT and program teams to senior executive levels, supporting client executives with customer pursuits 
• Serve as a strategic advisor on technology modernization, cloud adoption, and AI integration. 
• Be able to coherently link how technology conversations influence and enhance business decisions in public sector. 
• Develop joint go-to-market strategies aligned with Canada Public Sector priorities and procurement frameworks. 
• Work with internal ServiceNow stakeholders to bring international public sector use cases and product plays to Canada. 
• Ensure Canada Public Sector go-to-market plans are clearly understood and executed across internal teams. 
• Help partners focus on areas where ServiceNow differentiates and delivers measurable value to align with ServiceNow objectives. 
• Assist with strategic sales pursuits at all levels of public sector in Canada.

• Candidate may be located in Ottawa or Toronto.
• 10+ years in a senior technology leadership role in the Canadian Public Sector, ideally as a CTO or equivalent.
• Experience adopting and implementing enterprise-scale platforms in public or private sector organizations. 
• Specific experience implementing ServiceNow would be an asset.
• Deep understanding of the Canada Public Sector ecosystem including procurement models, and policy cycles.
• Experience integrating AI into work processes, decision-making, or problem-solving—such as using AI-powered tools, automating workflows, or analyzing AI-driven insights
• Strong executive presence and stakeholder engagement skills.
• Proven success in building and scaling partner ecosystems within the public sector.
• Ability to operate autonomously and proactively in a matrixed environment.
• Willingness to travel across Canada as needed.
• Bilingualism (French & English) is a plus

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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