Program Manager, Interoperability Solutions

At Canada Health Infoway (Infoway) we believe a more connected and collaborative system is a healthier system, and we work with governments, health care organizations, clinicians, and patients to make healthcare more digital. We’re working to ensure that everyone can access their personal health information, book appointments, get prescriptions, view lab test results and access other health services, online. We are working with our partners to transform the health system because we know that digital health can be as transformative as digital has been in other aspects of our lives. We are an independent, not-for-profit organization funded by the federal government.

Connected care means a healthier Canada, and Infoway is committed to advancing interoperability. Harnessing data sharing will result in “connected care” and a modern health system for all Canadians. In support of the provinces and territories, Infoway is facilitating a national collaborative effort to advance interoperability using a collaborative development process.

Together with our jurisdictional, clinical, patient and industry partners we are committed to improving the health of Canadians by accelerating the development, adoption and effective use of innovative digital health solutions.

Infoway is on a learning journey guided by what we learn from Indigenous voices. We are committed to respecting Indigenous data sovereignty, advancing cultural safety and humility and supporting the health and data priorities of First Nations, Inuit and Métis Peoples. We will do this through the development of respectful relationships and partnerships with First Nations, Inuit, Métis, Northern governments, organizations, and communities, which will guide our efforts.

**Position Purpose**

Infoway requires a Program Manager, that will be responsible for the delivery of Connected Care’s projects and program(s) by serving as a business and technical program leader and successfully engaging with stakeholders. The Program Manager, will play a critical role in leading, guiding and supporting both internal teams and external stakeholders in delivering on initiatives by adding leadership, facilitation, stakeholder management capability and capacity to the program.

**Key Products**
- ** Patient Summary**

Infoway has been partnering with jurisdictions across Canada to facilitate the exchange of Patient Summaries. A patient summary is not a patient’s entire health record, but a portion of it. It’s comprised of a standardized collection of patient information: the necessary minimum and sufficient data to inform a patient’s treatment at a point of care. It may include elements like a patient’s medications, allergies and immunizations. Patient Summaries enhance patient safety by ensuring critical information is readily accessible when it’s needed most, like an unexpected visit to the emergency room or walk-in clinic.
- ** Health Application Lightweight Protocol (HALO)**

**Major Responsibilities**

1. **Strategic Planning and Alignment**
- Monitor and promote the alignment of program initiatives with Canada Health Infoway’s Shared Pan-Canadian Interoperability Roadmap to advance interoperable health systems across provinces and territories.
- Support the development and implementation of program strategies that drive business growth and innovation (e.g., development of a product strategy).

2. **Supporting Program Evolution**
- Support the development and maintenance of program roadmaps, including researching market trends and customer needs, collaborating with stakeholders to gather requirements, prioritizing features and improvements, creating timelines and milestones, and monitoring progress to adjust plans as needed.
- Develop, maintain, and prepare high-quality program materials and presentations to ensure timely, clear, and impactful communication with stakeholders across meetings, reports, and updates.
- Support the development of change management strategies to support clinical and operational adoption of digital tools.
- Track and report the status of jurisdictional implementation projects.

3. **Project Management and Implementation**
- Lead, manage and monitor performance of assigned Connected Care projects to deliver expected outcomes.
- Leverage program lifecycle management processes and tools to ensure initiatives/projects progress is tracked against delivery on time, within scope and budget, ensuring quality outcomes.
- Implement effective collaboration processes to assist teams in facilitating project delivery, identifying risks, and implementing appropriate mitigation strategies.
- Responsible for facilitating project governance, including internal and external steering committees as required.
- Support the definition of internal key performance indicators and metrics to assess overall program performance.

**Education**
- Undergraduate degree, preferably in healthcare or business-related field.
- MBA, or other related graduate-level education, prefer