Director, Program Office

At Canada Health Infoway (Infoway) we believe a more connected and collaborative system is a healthier system, and we work with governments, health care organizations, clinicians, and patients to make healthcare more digital. We’re working to ensure that everyone can access their personal health information, book appointments, get prescriptions, view lab test results and access other health services, online. We are working with our partners to transform the health system because we know that digital health can be as transformative as digital has been in other aspects of our lives. We are an independent, not-for-profit organization funded by the federal government.

Connected care means a healthier Canada, and Infoway is committed to advancing interoperability. Harnessing data sharing will result in “connected care” and a modern health system for all Canadians. In support of the provinces and territories, Infoway is facilitating a national collaborative effort to advance interoperability using a collaborative development process.

Together with our jurisdictional, clinical, patient and industry partners we are committed to improving the health of Canadians by accelerating the development, adoption and effective use of innovative digital health solutions.

Infoway is on a learning journey guided by what we learn from Indigenous voices. We are committed to respecting Indigenous data sovereignty, advancing cultural safety and humility and supporting the health and data priorities of First Nations, Inuit and Métis Peoples. We will do this through the development of respectful relationships and partnerships with First Nations, Inuit, Métis, Northern governments, organizations, and communities, which will guide our efforts.

**Position Purpose**

The Director, Program Office will lead the maturation of program and project management practices across the Connected Care division. This role is pivotal in driving strategic alignment, enhancing cross-functional collaboration, and ensuring the successful delivery of standards development and conformance initiatives. The Director will also oversee the implementation of governance frameworks and operational processes that support Infoway’s mission and strategic objectives.

**Major Responsibilities**

**Divisional Governance & Operating Model**
- Lead the establishment and ongoing maintenance of the divisional operating model that defines roles and delivery workflows across teams.
- Lead the establishment of an intake process for Connected Care that enables transparent, criteria-based evaluation and prioritization of new initiatives, balanced against capacity and strategic objectives.
- Operationalize and support a clear internal governance framework, including decision structures, oversight bodies and escalation paths.
- Project Lifecycle Management
- Develop and maintain an integrated divisional plan that synthesizes timelines, milestones, and dependencies across projects.
- Map and document the end-to-end project and product lifecycle, including roles, inputs/outputs, key milestones, and approval points.
- Define and deploy cross-functional RACI matrices aligned with lifecycle stages and the operating model.
- Refine and maintain a risk and issue management framework, supporting project teams in identifying, escalating, and resolving blockers.
- Oversee and revamp project tracking and reporting processes, enabling visibility and proactive issue escalation across leadership.
- Operational Excellence and Continuous Improvement
- Lead division-wide resource planning in collaboration with people leaders to align delivery capacity with demand.
- Standardize document and knowledge management practices to support onboarding, continuity, and information sharing.
- Develop internal key performance indicators (KPIs) to measure project success, team performance, and process efficiency.
- Lead initiatives to identify process inefficiencies and implement corrective actions.

**Education**
- Undergraduate degree, preferably in healthcare or business-related field.
- Project Management certification an asset.

**Qualifications**
- 10+ years of project and program management experience; experience in healthcare IT or a related field, with a focus on interoperability or digital health solutions is an asset.
- 5+ years of experience in a leadership role, managing complex programs, projects and initiatives with multiple stakeholders.
- 3+ years experience in establishing and implementing scalable operational processes and driving organizational maturity and change
- Excellent stakeholder management and change management skills.
- Proven ability to facilitate discussions, build consensus and drive strategic initiatives forward in a complex environment.
- Phenomenal written and verbal communications skills. Tactically, excellent preparation and presentation skills to facilitate engagements with executive stakeholders, and experience in writing formal briefing notes.
- Self-starter: High le