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Hearing Client Care Representative

2 weeks ago

Bolton, Canada Hear Well Be Well Full time

**Who We Are**: With 13 locations across Ontario, Hear Well Be Well is a family-run group of hearing clinics celebrating 40 years of dedicated service to rural, small, and mid-size communities. Our commitment to extraordinary client care has led to a stellar 4.9/5 rating on Google Reviews. We pride ourselves on being attentive, compassionate, trustworthy, and accurate in all our interactions.

At Hear Well Be Well in Bolton, the atmosphere is warm and inviting, reflecting the friendly spirit of this welcoming community. Our clinic fosters a supportive environment that encourages collaboration among team members, making it a truly rewarding place to work. With a strong commitment to serving our community, each day offers the chance to make a meaningful impact in the lives of our clients, enriching both our professional experiences and the connections we build with those we assist.

**Position Overview**: As a Hearing Client Care Representative, you will be the face of our practice, providing concierge-level service to our clients. You will act as a vital liaison between our clients and Hearing Care Professionals, ensuring exceptional customer experiences that contribute to our business success.

**Key Responsibilities**:

- Greet clients warmly and ensure they feel valued and cared for.
- Engage with clients to schedule and confirm appointments.
- Educate clients about hearing loss and encourage them to explore solutions.
- Follow up with prospective clients to address questions and assist in their decision-making process.
- Order and sell hearing aid products, completing all transactions from order to payment.
- Conduct minor repairs and cleaning of hearing aids as needed.
- Maintain accurate customer information in our clinical management system.
- Collaborate with Hearing Specialists to identify and meet client needs.
- Manage customer database, call lists, support clients access 3rd party.
- Perform general administrative duties including invoicing and cash management.
- Keep the office organized and support other associates as required, which may include travel to sister offices.
- Adhere to all corporate policies and procedures.

**Desired Qualifications**:

- High School diploma (required); post-secondary education in a relevant field (preferred).
- Experience in sales/marketing and client service.
- Administrative experience with high proficiency in Microsoft Office.
- Excellent phone skills and comfort in engaging with clients.
- Self-starter, emotionally intelligent, and capable of using good judgment.
- Comfortable working with seniors and helping them understand their hearing needs.
- Results-oriented and motivated to learn and develop your career.

**Compensation**: We offer a competitive salary, incentives, team bonuses, and a comprehensive benefits plan including coverage for drugs, vision, dental, counselling, and more.

**Join Our Team**: At Hear Well Be Well, you will be part of a caring culture that values ongoing professional development. Our supportive field managers foster a fun and engaging work environment.

To learn more about our values, charitable work, and client experiences, visit our website.

**Our Values**: Trustworthy. Compassionate. Innovative.

Join us in making a difference in the lives of our clients

Pay: $41,000.00-$45,000.00 per year

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Language**:

- Italian, Portuguese or Punjabi is an asset (preferred)

Work Location: In person