Visitor Services Ambassador

**Job Title**:Visitor Services Ambassador

**Reports to**: Operations Supervisor

**Compensation**:$18.00 hour, 4% holiday pay.

**Hours of work**:Full-time, seasonal (3-4 months), 35 hours week. Weekend and holiday availability required.

**Fort Steele Heritage Town** is a living history site dedicated to the preservation, interpretation, and enhancement of British Columbia’s rich heritage. Fort Steele serves as a cultural and educational resource, engaging visitors in the stories, traditions, and historical significance of the Region. We would like to acknowledge that the Site is located on the traditional, ancestral and present Ktunaxa homeland and extend our gratitude for the opportunity to live and learn in mutual respect and appreciation.

The Site is supported by the Cranbrook Archives, Museum and Landmark Society and its Executive Management Team which provides strategic direction, development and funding to achieve the site’s mandate. Our team values a supportive and collaborative work culture that is respectful, challenging and promotes diversity and creativity.

**Step Back in Time and Make History**

Fort Steele Heritage Town isn't just a job; it's a chance to be part of a living, breathing historical adventure We're on the hunt for enthusiastic Visitor Services Ambassadors to help us bring British Columbia's vibrant past to life. If you're a people person with a passion for history and a knack for creating unforgettable experiences, this is your chance to shine.

**Why Fort Steele?**
- Cool Culture: Be part of a supportive and collaborative team that values respect, diversity, and creativity.
- Beautiful Location: Work in a unique heritage site nestled in the traditional Ktunaxa homeland.
- Make a Difference: Engage with visitors from all walks of life, sharing stories and traditions that celebrate our region's rich heritage.

**What You'll Do**:
Be a Star: Welcome visitors with a smile, providing information about the site, exhibits, and awesome events.

Explore Every Corner: Support different areas of the site, from admissions to the gift shop, ensuring everything runs smoothly at the Visitor Centre, Kershaw’s General Store and the Wildhorse Theatre.

Shop 'Til You Drop (Sort Of): Help maintain gift shop inventory and assist visitors with their purchases.

Be a Problem Solver: Answer phones, direct inquiries, and resolve customer issues with a friendly attitude.

Keep it Clean: Ensure a safe, clean, and welcoming environment for everyone.

Cash in On Fun: Operate the register accurately and handle cash with care.

Party On: Assist with special events and seasonal activities - there's always something exciting happening

**What You Need**:

- Experience in tourism, hospitality, or customer service.
- A positive attitude and excellent communication skills.
- Ability to work in a team, take initiative, and handle multiple tasks.
- First Aid Level 1 certification (required).
- Food Safe and Serving it Right certifications (bonus points).
- Understanding of Indigenous relations and the Truth and Reconciliation Commission (an asset).
- Valid driver’s license (another bonus).

**We are looking for these personal qualities**:

- Initiative: We need someone who has ideas as well as someone who can come up with creative solutions
- Reliability: We must be able to count on you to ensure the success of our programs.
- Judgement: Things evolve rapidly, being able to make decisions with discernment is an essential quality to being successful in this position
- Detail Oriented: the details matter

**How to Apply**

Cranbrook is a town with a diverse and international community. Our organization strives to reflect this in our work and our team. We encourage applicants who identify as LGBTQ2S+, Person with Disabilities, Indigenous, and visible minorities to apply. We are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. If contacted for an employment opportunity, please advise if you require accommodation.

**Job Types**: Full-time, Seasonal

Pay: $18.00 per hour

Expected hours: 35 per week

**Benefits**:

- Flexible schedule
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Holidays
- Weekends as needed

Licence/Certification:

- Level 1 First Aid (preferred)

Work Location: In person

Expected start date: 2025-05-20