User Experience Researcher

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**This is a 12-months contract position**

Are you curious about people and their behaviour? Do you enjoy sifting through information to find trends and meaning? Do you thrive when interacting with others? If so, Sun Life Financial is seeking a User Experience (UX) Researcher to join our User Experience (UX) team within the Client Experience Office.

As a UX Researcher you will work closely with Senior UX Researchers, UX Designers, and Product Owners throughout the product design and validation process. You will help identify opportunities for research, choose the appropriate methods and audience, conduct research activities, and present results to internal stakeholders. You will also help maintain and manage our user testing platform, competitive intelligence database, and research library.

In this role you will directly contribute to the creation of remarkable and progressive digital experiences for a variety of audiences across Sun Life Canada. You will work directly with cross-functional partners (product management, marketing, engineering) to identify and prioritize knowledge gaps, and support research activities to better understand user behaviour in the digital space and the related business impacts for our Canadian division.

**What will you do?**
- Planning and supporting research activities for multiple projects/business units
- Assisting with running predefined usability studies (concept tests, benchmarking studies, etc.)
- Triaging incoming inquiries to our research team
- Managing access and administering our user testing platform
- Creating and updating documentation related to our user testing platform
- Reviewing user testing scripts and publishing tests
- Assisting with data analysis and report writing
- Identifying trends in data collected and preparing/sharing insights with various internal audiences
- Contributing to and categorizing material in our competitive intelligence library
- Creating self-serve research guides/templates for internal use
- Providing training/instruction to internal teams in tool usage and user research best practices
- Reviewing other internal reports/data sources (client surveys, app store reviews, etc.) and updating tracking documents
- Organizing and maintaining our research repository
- Assisting with web analytics requests

**What do you need to succeed ?**
- Bachelor’s Degree or diploma in related field (or equivalent work experience)
- Understanding of experiment design and controlled data collection
- Proficient in Microsoft Office Suite with strong Excel skills
- Experience with qualitative research methods (interviewing, usability testing, ethnography, etc.)
- Well-developed analytical skills: able to review data, summarize key findings/trends, and communicate recommendations to multiple audiences
- Logical and detail-oriented head with conceptual, creative, and innovative heart
- Strong interpersonal, written, and oral communication skills
- Strong critical thinking and problem-solving abilities
- Highly motivated and able to work independently
- Strong organizational and multi-tasking skills
- Experience recruiting user testing participants is preferred
- Experience conducting primary research is preferred

**What’s in it for you?**
- Flexible work environment work from home, office or a combination
- Great Place to Work® Certified in Canada and the US.
- Named 2021 “Best Places to Work” by Glassdoor
- Canada Award for Excellence for Mental Health at Work - 2021
- Pension, stock and savings programs to help build and enhance your future financial security
- Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
- A friendly, collaborative, and inclusive culture
- Be part of our continuous improvement journey in developing the next greatest digital enterprise experience.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

**Salary Range**:
58,700/58 700 - 93,900/93 900

**Job Category**:
Client / User Experience Design

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