Communications Specialist

**WADEMSA (Wheatland & Adjacent Districts Emergency Medical Services Association) Communications Specialist**

**Pay**: $28.48-$35.96 per hour with previous experience recognized.

**Job Type**: Full-time
**Location**: 196 Brent Blvd, Strathmore, AB, T1P 1E8

At WADEMSA, we believe success is built on strong relationships—with our employees, patients, customers, suppliers, and the communities we serve. Every team member plays a vital role in shaping these connections, acting as an ambassador for WADEMSA in everything they do.

We are seeking dedicated communication professionals who are committed to fostering goodwill, earning the trust and respect of those we serve, and enhancing WADEMSA’s reputation for excellence. If you are passionate about making a meaningful impact and representing an organization that values integrity and service, we invite you to apply.

Join us and be a driving force in our mission to serve with professionalism, care, and respect.

Job Type
- Full-time

**General Responsibilities**

As a Communications Specialist, you will:

- Answer 9-1-1 and other emergency and non-emergency telephone lines located in Wheatland Regional 9-1-1 Centre.
- Respond promptly to emergency calls.
- Notify the appropriate department of emergencies in a timely manner.
- Gather and relay necessary information per EFD or other protocol, ensuring responding agencies receive accurate details.
- Assist callers by providing protocol-based support when required.
- Coordinate resources for Fire Departments by contacting other agencies when needed.
- Conduct nightly pager tests for Fire Departments as per SOP or by request.
- Liaise with the Director of Operations or Operations Manager for situations requiring management decisions beyond standard dispatch duties.
- Manage individual portfolios and assignments as determined by management.
- Take initiative in professional development and growth within available resources.

**Qualifications**
- Current certification with the International Academies of Emergency Dispatch.
- Ability to speak, read and write English fluently.
- Ability to communicate information quickly and accurately.
- Possess good listening skills.
- Ability to effectively prioritize information and events.
- Ability to complete multiple tasks effectively during stressful events.
- Ability to make appropriate and timely decisions in emergency situations.
- Typing and basic computer skills.

**Work Schedule & Compensation**

**Dispatch shift rotation**
- Annual work hours: 2,190 per year (full-time employment).
- Shift pattern: Two ten-hour day shifts, followed by two fourteen-hour night shifts, then four days off.

**Overtime pay**: Two times the employee's base hourly rate for all overtime hours worked.
**Weekend premium**: $3.25 per hour for shifts between Friday 20:00 and Monday 08:00.
**Night shift premium**: $5.00 per hour for shifts between 20:00 and 08:00.

**Vacation Entitlements**
- During the first year of continuous full-time employment, an employee shall earn 144 hours of vacation.
- During each of the second to ninth years of continuous full-time employment, an employee shall earn 192 hours of vacation.
- During each of the tenth to nineteenth years of continuous full-time employment, an employee shall earn 240 hours of vacation.

**Benefits**
- Comprehensive Extended Benefit plan and LAPP (Local Authority Pension Plan)
- Flexible spending account: $2,750 annually after six months

**Classification Title**
- Communications Specialist

**Union**
- HSAA

Pay: $28.48-$35.96 per hour

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Work Location: In person