Renewal Retention Specialist

OverviewWe’re searching for a Renewal Retention Specialist. Westland Insurance Group is growing and has an exciting opportunity for a Renewal Retention Specialist based out of Alberta. We are open to candidates based anywhere in Alberta, provided they can commute to a nearby Westland office. Are you ready to take your insurance expertise to the next level? If you thrive on attention to detail and want to be part of a team that values growth and excellence, this opportunity is for you Westland is committed to continuous learning where employees can grow their potential and write the stories of their careers. Financial assistance is available for approved work-related training/development courses leading to certification, and programs that offer professional development, including seminars and conferences. The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of communities, clients, and each other with equal commitment. As we continue to open new doors, we\'re inviting amazing people like you to join us. Westland Insurance Ltd. is an inclusive organization that values diversity in its workforce. We listen, champion equity and diversity, and create safe welcoming spaces where everyone has a voice and is free to be themselves. Westland Insurance Ltd. encourages applications from all qualified individuals and will accommodate applicants\' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at careers@westlandinsurance.caResponsibilitiesAs a Renewal Retention Specialist, you\'ll leverage your knowledge of personal insurance, regional market insights, and technical skills to make a real difference—focusing on client retention and preparing clients for each renewal cycle.You\'ll play a key part in Westland’s commitment to outstanding service, developing your front-line underwriting abilities, and gaining hands-on experience throughout the sales and client life cycles.Complete renewal reviews and provide advice to either clients or other advisors to identify and address potential gaps in coverage, with a focus on upselling, cross-selling and retention.Build and maintain strong internal and external client relationships through proactive communication.Maintain and process policy renewals according to Westland’s standards.Assist broader team of advisors and management in providing feedback on procedures, market trends, changes in underwriting guidelines and other industry updates in the spirit of continuous improvement.Support with reporting, additional projects and/or administrative work as needed.Train new employees across the organization on retention standards and renewal workflows.QualificationsBuilding authentic client relationships comes naturally to youMaster time manager, you can prioritize your workload while demonstrating confidentiality and discretionStrong understanding of provincial markets, underwriting criteria, and company portals3+ years of Personal Lines insurance experienceGeneral Level 1 Insurance LicenseBenefitsAn open, flexible and welcoming workplacePlenty of opportunities to grow and learnAutonomy to own your own successBe part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgroundsA total rewards program that takes care of your financial, physical, and mental healthFlexible paid Values Days to celebrate days important to youPaid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clientsNote: This description reflects the responsibilities and requirements currently associated with this role. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at careers@westlandinsurance.ca. #J-18808-Ljbffr