Building Operator

**Building Operator - Ottawa**

**Epic Investment Services**

Epic Investment Services (Epic), which includes its wholly owned subsidiary MDC Realty Advisors in the United States, is a fully integrated North American real estate platform. Headquartered in Toronto, Canada and operating from offices in Canada and the United States, Epic has over $17.5 billion in assets under management. Epic’s portfolio comprises over 30 million square feet of office, retail, industrial and multi-family residential properties. Epic’s integrated team is made up of over 150 real estate professionals in real estate management, asset management and investment management.

**POSITION**:
The Building Operator is responsible for providing operational and technical support either personally or by way of contracted services oversight. The primary objective of the Building Operator is to ensure the assigned property is managed and maintained preventatively in a safe, efficient and environmentally responsible manner.

**KEY RESPONSIBILITIES**:

- Establish with the Commercial Property Manager a regular schedule of visits to each property to monitor the activities of tenants, landlord contractors, inspect the ongoing operation of building systems (HVAC, life safety, security, plumbing), observe the general appearance of the building common areas (interior and exterior), making note of irregularities, vandalism, damage, garbage, deficiencies, etc. and taking the appropriate corrective action.
- Review, monitor and inspect all building functions including mechanical and electrical areas and provide direction to trades in maintaining first class standards of building operations and services. Tasks include decisions for various operational modes, equipment logs, inspections, chemical tests, filter changes and temperature concerns.
- Periodically tour clients, investors, and consultants through the portfolio.
- Become familiar with the maintenance clauses in the Leases in order to be able to distinguish between Tenant and Landlord responsibilities for repairs.
- Schedule site visits (and follow up visits as needed) to the appropriate properties at the relevant time of year with landscapers, snowplows’ contractors, HVAC companies, security companies for the purpose of reviewing their work, documenting deficiencies or incomplete work, and obtain pricing for work outside the contract. Provide access to the properties to landlord consultants, real estate brokers, and other persons as directed from time to time by the Commercial Property Manager.
- Respond to maintenance and repair requests from the Commercial Property Manager or tenants in a timely fashion either, directly or through company approved contractors and ensure that all work is properly authorized, supervised and completed properly at the quoted-cost provided. Establish effective working relationships with each tenant by regular site visits and prompt follow-up to inquiries, questions, and complaints.
- Periodically review all service contracts, and agreements in force to ensure the best practices and value are being achieved. Recommend changes (to the Commercial Property Manager) to contract terms or obtaining competitive quotes from other contractors.
- Assist the Commercial Property Manager with major work projects approved for each property (paving, roofing, capital replacement, leasehold construction, etc.) by developing scope of work criteria, obtaining prices from contractors, supervising work on behalf of the landlord.
- Review all invoices and PO’s relevant to the position to verify pricing and the work, service, or material that has been performed or received. Respond to the Commercial Property Manager request to help explain variances in actual expenses vs. budget.
- Assist in the annual preparation of an expenditure budget for each property by completing a property inspection and deficiency report for each property detailing all required work needed for the coming year and obtaining prices for work supplies or services. Assist in keeping the overall expenditures within the approved final budgets by regular review of costs with the Commercial Property Manager.
- Actively participate in the after-hours on-call rotation as required.
- Deliver memos and notices to tenants or assist with special tasks such as lease termination, tenant move out, move in inspections, parking lot control as needed.
- Complete all tasks in a timely manner and to the standards and polices of the company and within the framework of an annual budget and strategic objectives established for each property.
- Ensure adherence to WHMIS, Health & Safety programs, and other operational directives as well as attend after hours building emergencies.
- Follow energy management practices for lighting and HVAC and seek to identify areas for improvement.
- Where required, perform chemical tests on building water systems - including chilled water back up, base building and tenant generators.
- Prepare and