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Building Operator

3 weeks ago

Ottawa, Canada Epic Investment Services Full time

The Building Operator ensures that the day-to-day operations of all properties in the portfolio are managed and
maintained in a safe and environmentally responsible manner to the highest level of operational efficiency. This
position performs preventative, demand and corrective maintenance of mechanical operating equipment, building
systems, building envelope and grounds as well as liaises and addresses tenant issues and concerns.

Your Responsibilities:

- Establish with the Commercial Property Manager/Operations Manager a regular schedule of visits to each

property to monitor the activities of tenants, landlord contractors, inspect the ongoing operation of building

systems (HVAC, life safety, security, plumbing), observe the general appearance of the building common

areas (interior and exterior), making note of irregularities, vandalism, damage, garbage, deficiencies, etc.

and taking the appropriate corrective action.
- Review, monitor and inspect all building functions including mechanical and electrical areas and

provide direction to trades in maintaining first class standards of building operations and services.

Tasks include decisions for various operational modes, equipment logs, inspections, chemical tests,

filter changes and temperature concerns.
- Periodically tour clients, investors, and consultants through the portfolio.
- Become familiar with the maintenance clauses in the Leases in order to be able to distinguish between

Tenant and Landlord responsibilities for repairs.
- Schedule site visits (and follow up visits as needed) to the appropriate properties at the relevant time of

year with landscapers, snowplows’ contractors, HVAC companies, security companies for the purpose of

reviewing their work, documenting deficiencies or incomplete work, and obtain pricing for work outside

the contract. Provide access to the properties to landlord consultants, real estate brokers, and other

persons as directed from time to time by the Commercial Property Manager/Operations Manager.
- Respond to maintenance and repair requests from the Commercial Property Manager/Operations

Manager or tenants in a timely fashion either, directly or through company approved contractors and

ensure that all work is properly authorized, supervised and completed properly at the quoted cost

provided. Establish effective working relationships with each tenant by regular site visits and prompt

follow-up to inquiries, questions, and complaints.
- Periodically review all service contracts, and agreements in force to ensure the best practices and

value are being achieved. Recommend changes (to the Commercial Property Manager/Operations

Manager) to contract terms or obtaining competitive quotes from other contractors.
- Assist the Commercial Property Manager/Operations Manager with major work projects approved for

each property (paving, roofing, capital replacement, leasehold construction, etc.) by developing scope of

work criteria, obtaining prices from contractors, supervising work on behalf of the landlord.
- Review all invoices and PO’s relevant to the position to verify pricing and the work, service, or material

that has been performed or received. Respond to the Commercial Property Manager/Operations

Manager request to help explain variances in actual expenses vs. budget.
- Assist in the annual preparation of an expenditure budget for each property by completing a property

inspection and deficiency report for each property detailing all required work needed for the coming

year and obtaining prices for work supplies or services. Assist in keeping the overall expenditures

within the approved final budgets by regular review of costs with the Commercial Property

Manager/Operations Manager.
- Actively participate in the after-hours on-call rotation as required.
- Deliver memos and notices to tenants or assist with special tasks such as lease termination, tenant

move out, move in inspections, parking lot control as needed.
- Complete all tasks in a timely manner and to the standards and polices of the company and within the

framework of an annual budget and strategic objectives established for each property.
- Ensure adherence to WHMIS, Health & Safety programs, and other operational directives as well as

attend after hours building emergencies.
- Follow energy management practices for lighting and HVAC and seek to identify areas for

improvement.
- Where required, perform chemical tests on building water systems - including chilled water back up,

base building and tenant generators.
- Prepare and submit reports based on operations as may be required, including weekly/monthly building

inspection reports.
- Ensure compliance with Epic policies and procedures including participation in on-going job-related

training.
- Uphold all Epic values in tasks and duties completed and act with PRIDE. Maintain **p**rofessionalism,

**r**espectfulness, **i**ntegrity¸ **d**rive and **e**fficiency throughout all interac