Service Advisor

2 weeks ago

Ottawa, Canada Carling Motors Full time

Carling Motors is currently looking for a **Service Advisor**to join our team This is your opportunity to work in a premium dealership that offers a friendly and professional customer-oriented environment. As a Service Advisor, you will play a crucial role in ensuring the smooth operation of our dealership. You will be responsible for assisting customers with their service needs and providing expert advice.

We have been serving the Ottawa area for over 60 years and are known for delivering exceptional customer service and maintaining a community-first approach. We offer a great working environment and seek a professional, experienced individual to join our amazing team.
- Greet customers promptly and courteously upon arrival at the service department.
- Listen to customers' concerns and accurately document their service needs.
- Conduct vehicle inspections and provide accurate diagnosis and repair recommendations.
- Communicate service recommendations clearly and effectively to customers, including estimated costs and repair timelines.
- Schedule service appointments and coordinate with the service team to ensure timely completion of repairs.
- Maintain strong relationships with customers, providing ongoing support and addressing any additional concerns or questions.
- Keep detailed records of customer interactions and service transactions.

**Qualifications**:

- Previous experience in automotive service advising or a related customer service role preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Knowledge of automotive systems and repair processes preferred.
- Ability to thrive in a fast-paced environment and prioritize tasks effectively.
- Self-Motivated
- Ability to work well within a collaborative environment
- Exceptional customer service track record
- Organized and process-oriented
- Proficient computer skills
- Bilingualism (English and French) is an asset

**What We Offer**:

- Competitive wages
- A comprehensive benefit plan
- A steady flow of work year-round
- Stable hours and income with a well-known family-run dealership group
- Reasonable work schedule
- An opportunity to learn from the best - our Manager of Fixed Operations has over 15 years of experience
- Continuous on-job training
- Ability for job growth within the dealership
- A fun work environment with a supportive and hardworking team

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Ottawa, ON K2A 1C5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- customer service: 1 year (preferred)

**Language**:

- French (preferred)

Work Location: In person

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