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Customer Service Representative/print Operator

2 weeks ago

Waterloo, Canada Print Full time

**Job Overview**

**Duties**:

- Process orders, returns, and exchanges efficiently
- Assist customers with product information and general inquiries
- Resolve customer complaints in a professional manner
- Utilize data entry skills to update customer information in the database
- Identify opportunities for upselling products or services
- Communicate effectively with customers to ensure satisfaction

**Experience**:

- Proven experience in customer service or related field
- Proficiency in data entry and CRM software
- Strong phone etiquette and communication skills
- Ability to analyze customer needs and provide appropriate solutions
- Sales experience is a plus
- Multilingual abilities are advantageous, particularly proficiency in English and another language

**Job Types**: Full-time, Part-time

Pay: $18.00-$20.00 per hour

Expected hours: 20 - 30 per week

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- Phone etiquette: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: In person