Bilingual Customer Experience Advisor

4 days ago

Lachine, Canada Connex Telecommunications Inc. Full time

Title :Bilingual Customer Experience Advisor
Location :Montreal-Richmond Hill

Are you passionate about success and want to grow your future with an innovative and growing company with cutting edge technology? We want to know you

Working at Connex Québec Inc. means being part of a dynamic and professional team of 600 employees in our 14 offices in North America, whose objective is to offer innovative solutions at the cutting edge of technology. Our employees are our ambassadors to our clients and business partners. Their skills, integrity and accountability are key to our success.

We offer competitive compensation, a full range of benefits, and a fun environment with the ability to telecommute with smart and talented team players.

**Responsibilities**:

- Weekly follow up on open and uncompleted tickets.
- Take calls from the general line for service tickets or MACDs.
- Follow dispatch and escalation processes.
- Make and turn in order returns weekly.
- Make and submit monthly reports every month and quarterly report every three months.
- Provide requested quotes to the customer.
- Close and invoice orders monthly.
- Update customer files in the software.
- Make appointments with customers and technicians for work to be done.
- Open and process customer requests. Communicate with the customer when they have questions. Follow up on orders.
- Work with multiple departments to ensure excellent service.

Skills and Requirements
- Experience in customer service, preferably in a call center environment.
- Excellent oral and written French.
- Skills and abilities desired. Word, Excel, Outlook.
- Knowledge of File Maker an asset.
- Bilingualism is a must (French and English)

Our employees are the ambassadors of CONNEX with clients and business partners. Their skills, integrity and sense of responsibility are the keys to our success. Training for all employees, regardless of their function in our organization is considered a priority. In addition, our pay scale is competitive, and we offer a full range of benefits.

We thank all applicants for their interest in this position, however only those selected for an interview will be contacted.

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