Guest Services Representative
6 days ago
**Overview**
**Responsibilities**
- Greet guests warmly upon arrival and provide them with information about the facility and services offered.
- Handle guest check-ins and check-outs efficiently while ensuring accuracy in data entry.
- Manage reservations and assist with modifications or cancellations as needed.
- Utilize upselling techniques to promote additional services and enhance the guest experience.
- Maintain a clean and organized front desk area to create a welcoming environment.
- Ensure all areas of the office are cleaned on a daily basis; floors, bathrooms, counters
- Collaborate with other departments to ensure seamless service delivery for guests.
- Analyze guest feedback to identify areas for improvement in service delivery.
**Skills**
- Strong customer service skills with a focus on creating positive guest experiences.
- Excellent communication skills, both verbal and written, to effectively interact with guests and team members.
- Proficient in data entry with attention to detail to ensure accurate record keeping.
- A friendly demeanor with the ability to work well under pressure in a fast-paced environment.
Join us as a Guest Service Agent where your contributions will play a vital role in enhancing our guests' experiences
**Job Types**: Part-time, Permanent
Pay: $17.20-$18.00 per hour
Expected hours: 25 per week
Additional pay:
- Overtime pay
- Tips
Schedule:
- Evening shift
- Monday to Friday
Work Location: In person
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