Guest Services Representative

2 weeks ago

Woodstock, Canada TaylorHR Full time

**Overview**

**Responsibilities**
- Greet guests warmly upon arrival and provide them with information about the facility and services offered.
- Handle guest check-ins and check-outs efficiently while ensuring accuracy in data entry.
- Manage reservations and assist with modifications or cancellations as needed.
- Utilize upselling techniques to promote additional services and enhance the guest experience.
- Maintain a clean and organized front desk area to create a welcoming environment.
- Ensure all areas of the office are cleaned on a daily basis; floors, bathrooms, counters
- Collaborate with other departments to ensure seamless service delivery for guests.
- Analyze guest feedback to identify areas for improvement in service delivery.

**Skills**
- Strong customer service skills with a focus on creating positive guest experiences.
- Excellent communication skills, both verbal and written, to effectively interact with guests and team members.
- Proficient in data entry with attention to detail to ensure accurate record keeping.
- A friendly demeanor with the ability to work well under pressure in a fast-paced environment.

Join us as a Guest Service Agent where your contributions will play a vital role in enhancing our guests' experiences

**Job Types**: Part-time, Permanent

Pay: $17.20-$18.00 per hour

Expected hours: 25 per week

Additional pay:

- Overtime pay
- Tips

Schedule:

- Evening shift
- Monday to Friday

Work Location: In person

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