IT Account Manager

4 days ago

Winnipeg, Canada Avenir IT Full time

Avenir IT Inc. is currently looking for an Account Manager to join our growing team

The Account Manager will be responsible for developing and maintaining a relationship with all their clients based on trust, ethics and reliable service. The Account Manager is responsible for ensuring 100% client satisfaction and retention. They build customer loyalty, provide IT technical solutions, and develop new strategic partnerships for growth.

They are to develop customer retention strategies by consistently illustrating the value in our service, in conjunction with evolving customer needs. This includes receiving, prioritizing, documenting and actively resolving account requests and issues. Coordinating IT projects, creating a technology blueprint for your clients' success long term. But most importantly, ensuring clients are being looked after, and feel confident and secure with our services.

To be successful in this role you should have an understanding of IT infrastructure solutions and technology trends. Must be self-motivated, confident, with excellent oral communication abilities; a high comfort level with approaching, educating, and sharing knowledge with customers. Professional appearance and friendly approachable demeanor are keys to maintain Avenir IT’s brand and continued success.

If you have proven experience with developing long-term customer relationships. A driven personality with an extroverted and confident approach to working with customers, this is the career for you

**Ideal Job Qualifications**
- 2+ years in sales or customer service.
- Experience with desktop and server operating systems in Small Business environments.
- Working knowledge of Microsoft 365.
- Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others in one-to-one or group situations.
- Thorough knowledge of computer hardware.
- Experience with project management.
- Strong documentation skills.
- Willingness and ability to travel within and outside branch service area, with occasional overnight stays.
- Valid Driver’s license with the ability to meet the vehicle policy.
- Advanced English communication skills - written and oral.
- French language skills a definite asset.

**Desired Personal Attributes**
- Exceptional customer service skills
- Confident and comfortable deescalating situations.
- Extroverted personality, comfortable with sales and presentations.
- Proven leadership skills and experience.
- Highly self-motivated and directed.
- Keen attention to detail and good organizational skills.
- Proven analytical and problem-solving abilities.
- Possess exceptional time management, organizational and prioritization skills to complete work assignment on time and on budget.

A passion for helping your clients succeed. Taking the time to understand our client's business and how best to leverage technology to grow _their_ business long term.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00 per year

**Benefits**:

- Company events
- Extended health care
- On-site parking
- Profit sharing
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Winnipeg, MB R2H 2N9: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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