Technical Advisor

2 weeks ago

New Liskeard, Canada Mega Centre Kubota Full time

The Technical Advisor is the direct link between the client and the technician. His responsibilities are to understand customer needs, respond to them and explain technical aspects. He must then notify the shop technician or the one on the road of any problems and repairs to be made on the machinery.

**Duties related to the position;**
- Opening and closing of work orders (BT);
- Invoicing of work orders (BT);
- Greet customers at the dealership and/or answer calls
- Effectively question, analyze customer needs and keep them informed about necessary repairs;
- Offer and promote various after-sales services and prevention or maintenance services;
- Schedule and schedule service appointments with clients;
- Plan, coordinate and manage the work schedule of the team of technicians in the shop or on the road;
- Act as an intermediary and communicate information between technicians and customers;
- Make follow-up calls, maintain the relationship with customers and retain them;
- Work in collaboration with the parts team to ensure the availability of parts in inventory or on order;
- Take payments or negotiate payment arrangements with clients;
- Any other related tasks.

**Profile sought;**
- Excellent customer service;
- Positive and professional attitude;
- Love teamwork;
- Responsible and organized
- Autonomous and sense of initiative;
- Stress and priority management;
- Ability to work under pressure;
- Interest in mechanics and machinery;
**Required criteria;**
- 2 to 4 years of relevant experience in a similar position;
- Very good knowledge of MS Office software;
- Ease of computer learning (Software);
- Bilingualism French and English oral/written

**What we offer;**
- Excellent benefits program;
- A weekday work schedule from 8 a.m. to 5 p.m.
- Group RRSP;
- Very competitive salary;
- Comprehensive group insurance;
- Opportunity for advancement within the organization;
- A family and human work atmosphere;
- And more

**If you are focused on customer service and like to advise customers to the best of your knowledge? You have exactly the profile we are trying to recruit.**

Type d'emploi : Temps plein, Permanent

Salaire : à partir de 20,00$ par heure

Avantages:

- Assurance Dentaire
- Assurance Invalidité
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- Événements d'Entreprise
- Programme d'Aide aux Employés
- Programmes de Bien-être
- REER Collectif
- Stationnement sur place

Horaires de travail:

- Du Lundi au Vendredi
- Fins de semaine au besoin

Types de paie supplémentaire:

- Heures supplémentaires majorées

Lieu du poste : En présentiel

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