Bilingual French Customer Service Representative

**Company Description**
With the Christmas holiday around the corner, Teleflora is busier than ever We are looking to fill a Bilingual French Customer Service Representative position. We’ve been a part of The Wonderful Company family since 1979, with a nationwide network of florists we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet We’re a sustainable network of locally owned florists. Teleflora provides innovative marketing, education and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. Option 2: Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. We’ve been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet

Canadian new hires will work remotely. Hourly rate is $19.67 CAD.

Assist our customers with their questions, requests, product purchases, and problems. Incoming calls include, but are not limited to the following:

- Customer monthly statements
- Flower Orders
- Product Orders
- Directory Orders and Changes
- Co-op Advertising Orders and Changes
- Wire Order Guarantee disputes
- Credit Card Deposits
- EFT Deposits
- Credit Card Product and Equipment Orders
- Credit Card Equipment Troubleshooting
- Web Hosting
- Technology
- Additional duties as needed

**Qualifications** Education**:
High school diploma, college business courses or undergraduate courses.

**Knowledge/Skills**:

- Fluent in French and English
- Strong written and oral communication skills
- Ability to make decision with little direction
- Strong attention to detail
- 1-2 years Customer Service/Call Center experience
- Basic math skills
- Ability to speak clearly in a well-modulated voice using good diction
- Typing 25 WPM/ net minimum
- Knowledgeable in basic computer skills

**Working Conditions**:

- Must be able to work extended hours (overtime as requested) to meet company deadlines
- Flexibility. Shift requirements may change based on department needs and company programs
- Holiday time off may be limited due to increased order volume

**Additional Information**
- Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
- Opportunities for development and internal mobility
- Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
- Companywide problem solving and continuous improvement training
- Company focus on wellness and health

Teleflora has been part of The Wonderful Company since 1979. The Wonderful Company is an Equal Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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