Technical Service Representative

3 weeks ago

Oakville, Canada Hayward Holdings, Inc. Full time

Join to apply for the Technical Service Representative role at Hayward Holdings, Inc. Continue with Google Continue with Google Join to apply for the Technical Service Representative role at Hayward Holdings, Inc. Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in the commercial pool market that is continuously growing. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment including pumps, filters, heating, cleaners, salt chlorinators, automation, lighting, safety, flow control, and energy solutions at our company-owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, and Rhode Island as well as Canada, Spain, France, Australia, and China. This role can be located in Oakville, Canada.This position is responsible for managing the customer experience by providing product support to dealers/distributors and consumers on all Hayward products. Having the ability to troubleshoot technical product issues is necessary to succeed in this role.ResponsibilitiesProvide technical assistance on all product lines to support dealers, consumers and service providers Evaluate and fulfill warranty requests in compliance with warranty protocols Respond promptly to incoming phone, email and fax inquiries Create and maintain service incident records in our technical service database Product troubleshooting Enter replacement part orders for warranty calls into service case system Continuously grow technical knowledge on all product lines, both through formal training and individual study Participate in industry trade shows and training seminars as required Assist with training, projects or administrative duties in off-season Other duties as assigned. QualificationsA minimum of 3-5 years’ experience in a Customer Service role Previous experience in a technical role, preferably in the pool industry Technical aptitude and willingness to learn Capable of handling difficult situations & customers Ability to prioritize and utilize good judgment in problem solving Proficiency in MS Office programs Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries Manufacturing Referrals increase your chances of interviewing at Hayward Holdings, Inc. by 2x Sign in to set job alerts for “Technical Service Representative” roles. Continue with Google Continue with Google Continue with Google Continue with Google Personal Lines Technical Service Representative (ON) Technical Support and Services, Hardware, Tangerine Customer Technical Service Specialist (Enterprise) Toronto, Ontario, CanadaCA$83,000.00-CA$100,000.002 weeks ago Technical Service Representative - Protective Coatings Senior Technical Service Specialist - Core Lab (Ontario) Technical Service Representative - Bilingual (French) Customer Service / Technical Support Representative, Onsite (NA) - Canada Bilingual Customer Service Representative - Technical (Restaurant) Technical Lead (SRE & Production Support) French Bilingual Technical Services Specialist Technical Services Technician - High Voltage Supervisor, Technical Depot Service Repair Technical Services Technician - High Voltage Member of Technical Staff, Safety for Agents We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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    4 weeks ago

    Oakville, Canada Hayward Holdings, Inc. Full time

    Join to apply for the Technical Service Representative role at Hayward Holdings, Inc.Continue with Google Continue with GoogleJoin to apply for the Technical Service Representative role at Hayward Holdings, Inc.Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in...

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    2 weeks ago

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    Join to apply for the Technical Service Representative role at Hayward Holdings, Inc.Continue with Google Continue with GoogleJoin to apply for the Technical Service Representative role at Hayward Holdings, Inc.Hayward Holdings Inc. (NYSE "HAYW") is the largest manufacturer of residential swimming pool equipment in the world, with a significant presence in...

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