Operations Analyst, Human Resources

2 weeks ago

Winnipeg, Canada Manitoba Liquor & Lotteries Full time

Full Time Employment Opportunity **COMPETITION #MLL048/23-24**

Reporting to the Manager, HR Systems, the Operations Analyst, HR is responsible to provide support, guidance and troubleshooting for all aspects of Payroll, Scheduling and overall HR Operations. The incumbent works with the HR operational areas to identify defects in business models and operational processes. The incumbent will conduct research, investigate workflows, business procedures and recommend changes. In addition, the analysts work to ensure MBLL is following compliance standards and regulations. The analyst provides in-depth knowledge into all aspects of operations including a thorough understanding of each process. Another focus of this position is providing second tier troubleshooting support. In-depth knowledge of each operational department’s processes, deadlines and regulatory requirements ensures any issues are resolved within the timeframes required.

**Duties**:

- Manage, correct, and implement fixes for all issues, concerns and errors in relation to the HR Systems overall operations
- Review all requests for HR systems changes, issues or enhancements; assess feasibility, complexity and size. Complete requests or develop recommendations for completion depending on complexity and size.
- Provide leadership and /or work within a team for annual testing of items such as T4s, tax patches, fiscal, patch updates, and calendar year end.
- Provide leadership and/or work within a team for changes required due to regulatory, Collective Bargaining Agreement (CBA), or new HR programs.
- Analyze changes to regulations, compliance or collective bargaining units for impact to current operations. Develop plan to accommodate changes and lead or work within a team to implement the required changes.
- Analyze current processes, work instructions, and procedures to provide recommendations for efficiencies
- Work with the Report Analyst to develop new required reports, evaluate and recommend changes to existing reports and assist in the development of reporting.
- Maintain current knowledge of Manitoba Employment Standards, Collective Bargaining Agreements, and legislative/regulatory requirements.
- Work with other Operations Analysts, Business Analysts and departments for operational support and troubleshooting.
- Participation in, or back-up for, projects and software upgrades.
- Provide a conduit for interpreting the needs of operational departments within the scope of larger projects and initiatives.
- Document and contribute to requirement and process documentation.
- Provide training and support of issue resolutions, process changes due to efficiencies and changes as a result of regulatory, contractual or CBA changes.
- Provide backup for operational areas when needed.
- Run reports related to the post-production payroll register and review/analyze the data for accuracy and anomalies.
- Perform random audits to validate the accuracy of post-production registers and reports, ensuring appropriate procedures are being followed.
- In collaboration with the Report Analyst, develop new methods of auditing, analyzing and reviewing data to ensure data accuracy and effectiveness.
- Perform routine audits on data and prepare reports for management.
- Troubleshoot any data anomalies found, investigate root cause and develop recommendation for corrective and preventative measures.
- Develop and maintain expertise in current and emerging HR practices including payroll, time reporting/scheduling, employee life cycle, etc.
- Research regulatory websites (e.g., Canada Revenue Agency) for changes to processes or standards.
- Provide support and expertise to management to aid in ensuring MBLL remains up-to-date and compliant with all applicable legislation.
- Research and provide recommendations for information sharing within MBLL
- Working with the Director, HR Operations and Total Rewards, develop strategies to address items identified through the annual audit.

**Primary Qualifications**:

- HR and/or Payroll Accreditation, or an equivalent combination of education and experience.
- A minimum of five years related work experience with HR business processes.
- A thorough knowledge of the HR key processes, including complete understanding of the employee life cycle.
- Solid experience in troubleshooting, issue resolution, and interpretation of regulatory and compliance standards.
- Outstanding interpersonal and communications skills.
- Demonstrated ability to maintain a motivated and high performing work ethic. Time management & the ability to self-prioritize work is critical.
- Advanced skills in Microsoft Office (Word, Excel, Outlook, Visio and PowerPoint).
- Upgrading and professional development are required to stay current with changes in the profession.
- Working knowledge of user/business requirements and needs.
- Project management education or experience is considered an asset.
- Business Analysis education or experience is considered an asset.
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