Supervisor, System Control Centre

**Supervisor, System Control Centre - Ajax (1 Opening)**:
**Elexicon Energy’s is the fourth largest municipally owned local hydro utility in Ontario servicing over 180,000 residential and business customers across the eastern part of the Greater Toronto Area including Pickering, Whitby, Ajax, Clarington, Belleville, Gravenhurst, Uxbridge, Port Hope, Scugog and Brock. We are the fastest growing public electric utility in the province, in an electrifying industry that is shaping the discourse across multiple sectors as Canada drives towards its commitment to achieving net-zero emissions by 2050.**:
**WHY JOIN OUR TEAM?**

At Elexicon Energy we believe in living and leading our values through our daily actions. Our people are passionate about what they do and are engaged in day-to-day operations, projects, and initiatives to support Our Why of empowering the communities we serve and helping customers create the possibilities that energize their future. This is an exciting time to join our growing team as we develop strategies and plans to support a new brand and vision for customer centricity and operational excellence

**DUTIES & RESPONSIBILITIES**:
**System Operations**
- Manage the day-to-day needs of the System Control Centre including scheduling, resourcing, timesheet balancing and all other administrative processes necessary to run a shift.
- Overseeing the 24/7 System Control Centre operations of the corporation’s distribution system assets, including the safe and reliable operation of the distribution system including Seaton Municipal Transformer Station #1, for planning and unplanned outages, construction and maintenance.
- Supporting the System Control Centre in office Monday to Friday and available to support on-call basis.
- Supervises the SCC work plan and monitors its progress to make on-demand changes where necessary for the efficient and effective operation of the distribution system
- Ensuring the safe, effective, and efficient operation of all the system components on a constant and continuous basis by providing accurate and prompt direct system control or control instructions to field staff.
- Supervising and approving overhead and underground distribution system switching, including station switching.
- Coordinates with SCC client groups to communicate changes to the work plan, support the re-scheduling of planned work, access resources and direct the restoration of unplanned events
- Restoring outages and resolution of all trouble call response activities and power system emergencies.
- Performs inspections and audits on all services provided by the SCC and takes action on deficiencies that require immediate resolution or provides timely reports on gap closure
- Initiating, developing and coordinating all Mutual Assistance Agreement with other LCD’s.
- Maintaining the Transmission Connection Agreement, Distribution Connection Agreements and other distribution system connected generator operational agreements up to date.
- Maintaining emergency preparedness and response procedures, in compliance with IESO’s emergency preparedness regulations and the Corporation’s Business Continuity program.
- Participate in preparing and maintaining the Power Restoration Plan Acting and managing all functions relating to the safe and effective restoration of power, and coordinating with all other departments as required. Conducting regular emergency response practice scenarios.
- Ensuring that real-time outage information is current and accurate and communicated on a timely basis to internal stakeholders including Corporate Communications, Customer Service and Senior Management.
- Reviewing procedures with shift staff to ensure concepts are being understood and procedures are followed at all times.
- Leading the development and implementation of plans, strategies, policies, and processes for operational planning and outages.
- Reviewing Control Center tools/displays and making recommendations for additions and updates to operations technologies, such as SCADA, OMS, GIS, ADMS, IVR etc.
- Providing feedback, reports and recommendations to the Manager, Stations, System Control and other Department Managers on all operational issues.
- In conjunction with corporate Communications, manage customer complaints regarding power quality and system reliability.

**Innovation and Organizational Effectiveness**
- Foster creativity and innovation and actively looks for new ideas to improve the operation of the unit.
- Recommends improvements to operational technologies.
- Identifies opportunities to improve the quality of the business unit’s operations and the efficient utilization of resources.
- Promotes team development and coaching to staff.
- Sets the tone and fosters a culture that promotes ethical practices, the Corporation values including the Code of Ethics and Business Conduct of the enterprise.
- Ensure compliance with applicable laws and regulations.
- Other duties and responsibilities may be assigned and/o