Dealer Operations Coordinator

Since 1981, Peterbilt Manitoba Ltd. has been proud to sell and support the iconic Peterbilt truck brand. Peterbilt Manitoba Ltd. is a multiple award-winning, full-service dealership offering the complete Peterbilt line of new and used heavy-duty and medium-duty trucks, service, body shop, and parts. The dealerships’ goal is to provide the Manitoba region with continued professional and reliable service and with a product that beats the continuation in quality, performance, durability, original rugged appeal and class.

Peterbilt Manitoba Ltd. is seeking an organized and diligent _Dealer Operations Coordinator_ to enhance the overall efficiency and success of our dealer operations. This position, reporting directly to the Service Manager, will play a key role in fostering a culture of service excellence and continuous process improvement across our three locations. Occasional travel may be required.

**The Role**:
**Platinum Service & Standards of Excellence**:

- Ensure locations are striving to attain Peterbilt Platinum Service & Standards of Excellence
- Consistently monitor each stage of the qualification process
- Communicate concerns to appropriate Paccar representatives
- Gather required documentation, data, and photos for submissions
- Review all data and report to management.

**Training**:

- Train new service department staff on various roles, procedures, and systems
- Run frequent Peterbilt training reports
- Monitor Cummins training to ensure staff certifications do not expire

**Process Facilitation**:

- Assist in process development and mapping
- Organize and maintain service department filing and records
- Update client information as required
- Monitor Key Performance Indicators (KPIs) on a daily, weekly, and monthly basis

**System Facilitation**:

- Train and hold teams accountable for Paccar solution usage
- Monitor Paccar solutions cases and ensure proper usage
- Serve as a fleet liaison for Paccar onboarding
- Conduct annual evaluations of special pricing with service managers
- Process work orders and troubleshoot CDK issues
- Run and administer daily reports

**Additional Responsibilities**:

- Monitor customer survey responses and share responses with appropriate service team
- Manage MPI (Manitoba Public Insurance) by updating new/departed technicians with safety tickets and acting as a liaison for safety audits
- Assist other departments as requested and necessary
- Other duties as assigned

**Qualifications**:

- A minimum of 2 years of experience in a dealership environment is required
- Previous experience using CDK Drive is considered an asset
- Exemplary time management skills with the ability to adapt in a fast-paced work environment
- Demonstrated aptitude for strategic, analytical, and critical thinking
- Tenacious problem solver with the ability to identify problems and recommend solutions
- Strong verbal and written communication skills
- Proficient in Microsoft Office programs
- Ability and willingness to travel

**What We Offer**:

- Company paid extended health, dental, and vision care
- Long-term disability insurance
- Life insurance
- Company matched pension plan
- Employee Assistance Program
- Growth opportunities
- Free on-site parking
- Referral bonus program

Peterbilt Manitoba Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business needs.

Please note that only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: In person