Team Leader

**Reports to**
- General Manager_

**Company Overview**

Micco Companies is a family-owned holding company with a diverse operating portfolio that includes Colin and Belle MacDonald Charitable Foundation, Community Courier, The Chickenburger and Chicken Little, Harvest Wines and Spirits, Palooka’s Executive Fitness, Regional Storage and Logistics (RSL) and RockHead Beer Wines Spirits. A long-term and respected member of the Halifax business community, Micco has a passion for growth and expansion and currently employs over 200 Associates.

**Description**

As the foodservice branch of Micco Group, The Chickenburger Restaurant, and Chicken Little Café and Dairy Bar create unforgettable experiences with their strong brand and local nostalgia. We have maintained and continually strive for a reputation of excellence by providing high quality, fresh food, a unique experience, and warm & inviting customer service.

As a Team Leader, you are a critical piece of our management team, ensuring smooth operation of the business during shifts, working closely with other colleagues and the Restaurant Manager.

In the Team Leader role, you will have the capacity and support to be an integral part of growing our businesses. Along with a strong ability for organization, you have a keen eye and excellent interpersonal skills. A drive to support and direct your team, the ability to work and thrive in a fast-paced, ever-changing environment, and the ability to create an excellent experience for the people who come through our doors, on both sides of the counter. These are all facets of this role.

**Responsibilities**
- Structuring, deploying and engaging your team to ensure all duties are completed efficiently each shift.
- Managing, balancing, and taking overall responsibility for cash management during your shift.
- Managing appropriate inventory levels during your shift in varying stations.
- Having a high level of awareness to identify shifting business needs, ensuring that your team is motivated and efficient.
- Training, coaching and developing your team, keeping them growing and motivated.
- Having the drive and ability to work in a fast-paced, high energy environment
- Maintain a high standard for health and sanitation compliance

**Qualifications and Skills**
- Qualifications include:_
- Previous manager or supervisor experience is considered an asset
- High school diploma or equivalent
- Skills include:_
- Proven experience in managing people within hospitality preferred
- Keen leadership skills
- Decisive and critical thinker in a fast-paced environment
- Problem solver
- Exceptional organizational, communication and customer service skills
- Ability to provide constructive feedback in a respectful manner

**Working Environment**

Position works in a quick-service restaurant environment interacting with the public. Physical requirements include lifting and standing for prolonged periods of time. Due to the nature of our business, you are required to work days, evenings, and holidays.

**Direct reports**

This position has direct reports which include various restaurant employees.

**What does Success Look Like?**
- Great communicator and listener_
- You have an exceptional ability to communicate with customers and the employees you manage
- You take the time to listen to and understand customer and employee needs
- You are able to speak clearly and concisely to get information across
- You have the ability to lead a diverse group of employees
- Strong team player_
- You enjoy working with and helping others
- You have the ability to take notice when colleagues need assistance
- You are service-oriented by actively looking for ways to help people

Leadership
- You have the ability to lead a diverse group of employees
- Great attitude
- Commitment to continuously improving, personal growth and development

**Job Types**: Full-time, Permanent

**Salary**: $15.00-$16.00 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- BEDFORD, NS: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Supervising: 1 year (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: One location