Team Lead

**About Us**
- **Micco Companies**_

Micco Companies is a family-owned group of local businesses that oversees a portfolio of companies operating in the restaurant, retail hospitality, fitness, information technology, warehousing, logistics, cannabis and beverage alcohol industries. The three pillars of Micco are investing in its people, investing in its business, and investing in the communities it does business in, and our exceptional group of dedicated employees has a shared desire to grow our companies, deliver excellent service and support our community.
- **Jack’s Car Spa**_

Jack's Car Spa is your one-stop destination for all your car cleaning needs. From self-serve car wash bays to detailing services, an automatic car tunnel, and even dog washing station, we're dedicated to delivering an exceptional car care experience. Our state-of-the-art facility is designed with the latest technology to ensure efficiency, eco-friendliness, and superior results. As a family-owned business, we operate in a dynamic, entrepreneurial environment where innovation and learning are embraced.

**Position Overview**

The Team Lead at Jack’s Car Spa serves as a working leader who supports daily operations and acts as a go-to resource for Service Associates. This role bridges the gap between the frontline team and the Supervisor/General Manager, taking on leadership responsibilities while still actively engaging in customer service, facility upkeep, and express detailing. The Team Lead provides guidance and support to the team on shift, ensures high standards are upheld, and steps in to assist with training and issue resolution as needed.

**Primary Duties & Responsibilities**
- Lead by example in delivering excellent customer service and operational support.
- Assist in training and onboarding of new team members.
- Support daily shift operations by assigning tasks and ensuring timely completion.
- Serve as a resource to Service Associates for questions or issues during shift.
- Escalate safety or performance concerns to the Supervisor or General Manager.

Greet customers and assist across service areas (tunnel, front desk, dog wash, self-serve, etc.).
- Handle routine customer concerns with professionalism and escalate more complex issues as needed.
- Support upselling of retail products or service bundles.

Operate tunnel safely and monitor equipment for issues.
- Perform basic troubleshooting and report maintenance concerns.
- Assist with express detailing, lot upkeep, and cleaning responsibilities.
- Monitor stock levels for cleaning supplies, towels, and retail products.
- Restock and communicate needs to Supervisor or General Manager.

**Qualifications & Essential Skills**
- Lead by example in delivering excellent customer service and operational support.
- Assist in training and onboarding of new team members.
- Support daily shift operations by assigning tasks and ensuring timely completion.
- Serve as a resource to Service Associates for questions or issues during shift.
- Escalate safety or performance concerns to the Supervisor or General Manager.

Greet customers and assist across service areas (tunnel, front desk, dog wash, self-serve, etc.).
- Handle routine customer concerns with professionalism and escalate more complex issues as needed.
- Support upselling of retail products or service bundles.

Valid Class 5 Driver’s License is a requirement.
- Operate tunnel safely and monitor equipment for issues.
- Perform basic troubleshooting and report maintenance concerns.
- Assist with express detailing, lot upkeep, and cleaning responsibilities.

Monitor stock levels for cleaning supplies, towels, and retail products.
- Restock and communicate needs to Supervisor or General Manager.

**Experience**
- Proven experience in a supervisory role, preferably in customer service, retail, automotive, or related industries.
- Previous experience with car washing, detailing, or working in a car care environment is a strong asset.

**Education**

High school diploma or equivalent

**Work Schedule**

Daytime, evening, and weekend availability required on a rotating schedule.

**Working Environment**

Team Members at Jack's Car Spa work in a dynamic and physically engaging environment. The role involves standing and walking for extended periods, performing repetitive movements, bending, stooping, and kneeling while cleaning vehicles.

Employees may be exposed to wet, slippery conditions, cleaning agents, noise, and vibration from equipment. Tasks may require handling heavy objects up to 50 lbs, reaching high or low areas, and working in confined spaces such as vehicle interiors.

Attention to safety protocols and the ability to adapt to a fast-paced setting are essential.

**Compensation**

$17.25 per hour

**Language(s)**

English fluency required

**Job Types**: Full-time, Permanent

Pay: From $17.25 per hour

Expected hours: 30 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-