Program Coordinator

**STATUS: Full-Time Temporary (12 month contract)**

**(37.5 hours)**

**PROGRAM LOCATION: Unionville Home Society**

**ORGANIZATION**:
We are a not-for-profit charitable organization located in Unionville that has provided leadership in service to seniors since 1967. The campus includes a long-term care home, seniors’ independent housing, a seniors’ active living centre, an adult day program, and geriatric outreach services. Our reputation as a leader in the provision of seniors’ services has been built by our commitment to quality care and is delivered by our compassionate staff and volunteers. In addition, the campus of care is a vibrant environment dedicated to our vision to develop a progressive community where older adults thrive; aging well and living better

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Reporting to the Director, Development and Communications, the Program Coordinator is responsible for the day-to-day management of all programs and services at the Unionville Community Centre for Seniors (UCCS)

**DUTIES/RESPONSIBILITIES**:
**Programming**:

- Responsible for planning, organizing, managing, and evaluating daily operations of UCCS to ensure programs and services meet the physical, social, and emotional needs of its clients
- Develop a recruitment and retention strategy to ensure an optimal membership base
- Demonstrate excellent customer service by greeting and engaging with participants/UCCS members
- Ensures regular communications, both print and digital, are provided to clients and prospects to notify of changes, new programs, campus developments and other opportunities within UCCS
- Maintain accurate client records including personal information, attendance, payments etc.

**Volunteer Management**:

- Maintain a strong relationship with the UCCS Members’ Council by regularly attending and contributing to scheduled meetings
- Provide program specific orientation and training to volunteers
- Supervise volunteers in their roles and responsibilities, including but not limited to serving on committees, operating programs and supporting special events
- Ensure volunteers are familiar with and act in accordance with the organization's policies and procedures

**Community Development**:

- Act as a liaison between the community centre and local seniors service providers, healthcare agencies and seniors housing authorities
- Coordinate with organizational representatives and clinicians to deliver special programming
- Seek partnership opportunities to collaborate and execute the annual Seniors Active Living Fair

**Administrative**:

- Complete administrative duties in a timely manner (e.g. attendance, petty cash management, incident/accident reports, opening and closing procedures)
- Ensure confidentiality of all information pertaining to staff, clients and facility operations
- Conduct quality assurance audits and assessments, assist with program evaluations and annual reporting to Ministry of Seniors and Accessibility
- Report all concerns, accidents and incidents to immediate supervisor for follow up and take appropriate action
- Understand, adhere to, and enforce Corporate Policies & Procedures, Confidentiality Guidelines, Emergency Procedures and Health and Safety Standards for all participants and staff

**Health and Safety**:

- Ensure the safety and wellbeing of participants, staff and volunteers at UCCS satellite locations
- Provide an organized environment for program and special event execution
- Ensure proper storage and maintenance of program equipment and materials
- Keep all work areas clean and free from hazards and clutter

**QUALIFICATIONS AND EXPERIENCE**:

- Education in event management, program development, or public relations
- Experience in event management, program delivery would be an asset
- Must have personal transportation
- Must be able to lift, push/pull 50 lbs
- Strong organization, interpersonal, and communication skills (verbal and written)
- Superior time management skills with the ability to take initiative
- Keen attention to detail and excellent multi-tasking abilities
- Ability to maintain confidentiality and privacy
- Experience with a senior’s environment as asset

A Vulnerable Sector (Police) Check and TB Test and proof of full Covid-19 Vaccination are all required as part of the recruitment process.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: $25.00-$27.00 per hour

Expected hours: 37.5 per week

Schedule:

- Monday to Friday

Work Location: In person