People & Culture Manager

GraceMed is a fast-growing organization that offers a wide range of plastic and cosmetic surgeries, aesthetic procedures, and medical-grade skincare. We are a caring organization with world-class medical professionals, that incorporates state-of-the-art technology with industry-leading procedures to provide best-in-class care for patients. With our high-quality service delivery model, our mission is to provide the very best advice and treatments tailored for each patient’s individualized needs.

Come join this close-knit team and help shape the future of a young, growing company. We are looking for people who are passionate about building and who thrive on the rush of taking initiative as we drive toward our North American expansion goal.

As we are rapidly growing our team and locations, we are looking for an experienced **People & Culture Manager** to join our People & Culture team. Reporting to the VP, People & Culture, you have over 8 years of experience under your belt and you are a natural builder. A solution and service-oriented people person, you who will be working hands on with our leaders in operations and clinics to ensure compliance and engagement, thus driving HR consistency, managers education and employee engagement around GraceMed’s culture and people processes.

**Key Responsibilities**
- Acting as a true HR Generalist and a resource for managers & employees
- Coaching and supporting employees and managers on employee relations matters including employee concerns, performance, performance improvement plans (PIP), leaves of absence, career advancement, retention, recognition, etc.
- Work closely with the clinic's leadership to ensure a health & safety plan is put in place, support clinics with compliance and conduct regular check ins
- Provide HR policy guidance and interpretation
- Work closely with the VP of People and Culture to develop and launch employee engagement programs
- Work closely with the VP of People & Culture to update and develop new policies as required and work with leaders to roll out to the organization.
- Assist in implementing Performance Management process while ensuring administrative support and follow through
- Work with the People and Culture Coordinator to optimize and leverage our HRIS
- Work with managers to implement action plans as a result of our Employee Engagement Survey
- Other HR related duties and special projects as required.

**Skills & Qualifications**

You're a hands-on HR business partner who’s solution oriented. An out of the box thinker who thrives in a startup environment and who’s passionate about educating and supporting leaders. To be successful in this role you will need:

- 8-10 years of generalist HR experience, with at least 2 years as a HR Manager or Business Partner, in a growing organization, ideally cross provincial
- Solid knowledge of Health & Safety general requirements
- Solid knowledge of Canadian labor legislation including Human Rights and ESA.
- A bachelor’s degree in Human Resources or equivalent
- Highly motivated, energetic individual with the ability to be self-directed
- Proven track record as a trusted partner who has credibility and positive long-term impact
- Known as a genuine collaborator and team-player - an inclusive mindset and ability to build great relationships at all levels of the organization
- Adaptable to fast-paced and quickly changing environment and work priorities
- Superior attention to detail when reviewing departmental templates, processes and initiatives
- Bilingualism is an asset
- Experience or general knowledge of US employment laws is an asset

**Employee Benefits**:

- Competitive salary
- Employee benefits plan
- Staff discount on medical-grade skin care and aesthetic services
- Warm and personable team-based atmosphere
- Opportunities for growth and making an impact