Manager, Creditor Insurance Contact Center

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

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**Job Description**:
What You’ll Be Doing

You’ll work in the Insurance Contact Centre team. As a Manager of the Creditor Insurance Team, you will provide leadership and direction for service and sales activities to Leaders and Frontline staff in order to achieve short and long term client and sales targets, financial and strategic objectives, revenue and profit growth of the Contact Centre team. You will deliver a differentiated client experience and work closely with group of top performing service and sales people to support and foster a high performance culture.- You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote._

How You’ll Succeed- Leadership - Lead a team of approximately 12 to 16 CIBC sales and service employees. Provide leadership and guidance to the team to ensure individual and business goals are achieved and/or exceeded this includes attracting, aligning, motivating, and retaining a team with the competencies to meet present and future sales goals for a national sales force. Ensure that sales performance, service level metrics, financial results and other performance data are communicated with clarity and provide the information necessary to understand trends, issues, and opportunities within the business.- Sales - Provide leadership to the assigned team and ensure sound execution of sales strategies. Provide strategic and day-to-day management inclusive of sales volume targets, revenue and profitability, continuous volume growth, year-over-year increase in productivity per specialist, and value-add leadership consistent with CIBC’s values. Work with Senior Manager and product partners to ensure sales campaigns are developed, implemented and measured to ensure success.- Risk Management - Work with external partners, where necessary, to influence and streamline processes and activities. Reduce the costs associated with risk/compliance while minimizing and mitigating overall segment risk relative to the sales and service activities managed. Partner with Retail Risk Management and ensure compliance with the established policies, practices and procedures relative to the securing, monitoring and managing of risk related to the areas.- People management - Ensure exceptional staff are recruited, developed, trained, motivated, retained and that performance management processes are followed. Ensure that roles and accountabilities are defined and understood by the Sales Division and that these accountabilities are shared with key partners. Provide coaching and work closely with other managers to ensure a productive sales force.- Business Acumen - Demonstrate in-depth knowledge of the Creditor Insurance business including claims handling, product knowledge and project management.

Who You Are- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.- You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.- You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.- You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.- You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others.- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.